Store Director

Billy Reid•Dallas, TX

1d•Onsite

About The Position

Billy Reid is seeking a Store Director to lead the sales team at its Dallas showroom and oversee the day-to-day retail environment. The Store Director will drive individual and collective sales results, coach and develop employees, and take ownership of the shop’s success. The role calls for a proactive, positive, big-picture leader with an aptitude for hospitality who can build a customer-focused, clientele-driven business and support the brand’s retail and omnichannel initiatives. The Store Director will implement retail direction, use reports to guide business decisions, manage staffing and store operations, and collaborate with divisional leads and the Head of Visual. The position also supports marketing events and local collaborations while ensuring administrative work and store practices comply with Billy Reid policies. The company describes its culture as creative and collaborative, fun yet fast-paced, open to possibility, and inclusive of every voice.

Requirements

At least 3 years of retail management experience, with a proven record of driving sales performance and achieving KPIs.
Strong leadership skills and experience recruiting, coaching, developing, and retaining high-performing teams.
Ability to analyze business reports and use data to make operational decisions and improve store performance.
Experience executing retail operations, including merchandising, promotions, scheduling, inventory, and compliance processes.
Proven ability to build a customer-focused, clientele-driven culture that supports repeat business and omnichannel initiatives.

Responsibilities

Implement retail direction covering selling culture, merchandising guidelines, markdowns and promotions, and national and local events.
Use key reports to guide store actions on daily, weekly, monthly, quarterly, and annual timeframes.
Create staff schedules that support business needs.
Meet and exceed sales plans by training, motivating, mentoring, and giving feedback to sales staff.
Improve the store conversion rate, with a goal of 1%–2% year-over-year improvement.
Attract, hire, develop, and retain a team that can meet short- and long-term business goals.
Conduct one-on-one meetings at the end of each pay period to discuss individual performance and goals.
Build a clientele-driven business through customer relationships that support repeat business.
Ensure customer profiles are captured, managed, and followed up on, and that employees follow up with customers meaningfully and promptly.
Monitor the external market and competition.
Support omnichannel initiatives, including web order fulfillment and email opt-ins.
Support marketing events and contribute to local collaborations.
Handle administrative responsibilities efficiently and promptly, including HR, finance, and inventory processes.
Collaborate with divisional leads and the Head of Visual to roll out key strategies.
Ensure the store complies with Billy Reid policies.