Store Director

Rivers Co-op Markets • St Paul, MN

7d • Onsite

About The Position

The Store Director is a senior leadership role accountable for achieving results that reflect the cooperative’s mission, vision, values, and commitment to integrity and trust. The position oversees daily store operations, strategic planning, and overall performance, balancing care and accountability while fostering a supportive, high-performing environment. The Store Director coaches and develops team members and creates ongoing opportunities for growth and skill development. They also build positive community relationships and collaborate with Mississippi Market’s administrative functions—including HR, Finance, Marketing, Purchasing, and IT—to support clear communication and alignment between the store and administration.

The role is based at 740 East 7th Street, Saint Paul, MN 55106. Available shifts may vary and include day, evening, weekend, and holiday hours to meet business needs; flexibility is required. The position involves frequent stationary tasks and regular movement throughout grocery, front-end, deli, and storage areas; reaching low and high shelving; and frequently moving containers weighing up to 60 pounds. The Store Director frequently handles grocery, produce, and deli items and may occasionally use a ladder. Equipment includes a POS system, knives, pallet jack, baler, computers, and printers. The role requires communication in person, by phone, email, and other written methods; occasional work in a walk-in cooler; and exposure to sanitizer, cleaning products, and loud noises. The Store Director may be designated as staff to contact in emergencies, must be able to travel between locations, and must meet Mississippi Market’s safe driver requirements.

Requirements

• Supervisory experience that includes hiring, training, development, performance management, coaching, and team building for a manager group.
• Experience achieving results through the development of high-performing leadership teams and fostering inclusivity, teamwork, and collaboration.
• Experience in fast-paced grocery retail, including perishable and non-perishable inventory management and tracking, improving, and managing product margins across multiple departments.
• Demonstrated ability to provide effective oversight and leadership for a store, departments, or units, including allocating resources and setting priorities across leadership positions and departments.
• Ability to develop and use processes to improve cross-department productivity, quality, and service.
• Proven ability to ensure exceptional customer service, resolve conflicts, and improve customer experiences across a store or multiple departments.
• Ability to recommend and implement customer-centric initiatives based on feedback and trends.
• Demonstrated experience planning, implementing, and achieving organizational or unit strategic and financial goals.
• Exceptional communication skills, including active listening, self-awareness, empathy, and flexible communication; ability to communicate policies, priorities, vision, and goals clearly and foster open communication.
• Ability to remain calm, professional, and optimistic in challenging situations and resolve conflicts constructively.
• Ability to prioritize, optimize resources, manage time, delegate, and balance operational tasks with strategic priorities amid competing demands and changing priorities.
• Ability to adapt, pivot strategies, develop and test new approaches, embrace innovation, and guide teams through transitions.
• Ability to solve complex and longer-term problems, assess options and potential outcomes, and make effective decisions, including during crises.
• Intermediate computer skills, including web browsing and Microsoft Office and/or Office 365.
• Ability to use technology such as email and message boards for communication.
• Proficiency in Microsoft Excel, including navigating spreadsheets and using basic functions such as copy/paste and calculating sums.
• Demonstrated ability to use scheduling, payroll, and other manager applications.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to move containers weighing up to 60 pounds and perform the described movement and reaching tasks.
• Ability to travel between locations and meet Mississippi Market’s safe driver requirements.

Nice To Haves

• Familiarity with the natural foods industry and products.
• Ability to effectively use SharePoint and Teams.
• Multilingual.

Responsibilities

• Oversee daily store operations, strategic planning, and overall store performance.
• Drive achievement of store goals while balancing care and accountability.
• Coach and develop team members and provide opportunities for growth and skill development.
• Foster a supportive, inclusive, and high-performing work environment.
• Build positive relationships with the community.
• Collaborate with HR, Finance, Marketing, Purchasing, and IT to ensure communication and alignment between the store and administration.
• Oversee customer service, inventory management, product margins, and operations across departments.
• Lead and develop the store’s leadership team, including hiring, training, performance management, coaching, and team building.
• Allocate resources, set priorities across departments, and support cross-department productivity, quality, and service.
• Plan and implement strategic and financial goals.
• Communicate store policies, priorities, vision, and organizational goals, and support shared goals across the leadership team.
• Respond to changing circumstances and challenges, develop and implement strategies, and guide teams through transitions.
• Address complex operational problems and make effective decisions, including during crises.
• Travel between locations as needed and meet Mississippi Market’s safe driver requirements.

Benefits

• 20% employee discount.
• Paid time off.
• Paid volunteering.
• 401(k) matching.
• Low-cost health insurance premium options.
• Free access to primary care and mental health counseling for employees enrolled in the medical insurance.
• EAP On Demand Pay.
• Free food “buddies.”
• Employee referral bonuses.
• Inclusive and creative dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed