Store Director / Directeur(trice) de magasin - Montréal

Hermès•Montreal, QC

10h•Onsite

About The Position

Reporting to the Commercial Retail Director of Hermès Canada Inc, the Montreal Store Director is responsible for the overall management and performance of our boutique in Montreal. This responsibility includes sales, customer service, client development, human resources, operations, merchandising and buying. The Store Director is accountable for the achievement of business objectives, customer satisfaction, operating, inventory and merchandising excellence, employee development and compliance with internal and external policies.

Requirements

Minimum 5 years prior Store Management experience
Fluent in English and French
Demonstrated experience running a high-volume store
Proven progressive management experience in managing, coaching, motivating and developing employees, teams and managers with integrity and discretion. You are an enthusiastic and accessible role model.
Strong understanding of the local area retail market
Impeccable standards of service and experience with a luxury/quality seeking clientele
Proven success in driving sales and providing exceptional standards of customer service
Demonstrated ability to manage complexity and is not afraid of healthy conflict
Exceptional organization and time management skills.
Ability to motivate and maintain morale of team even in challenging circumstances
Excellent communication and business partnering across all levels of the organization
Strong business acumen with analytical ability to drive performance demonstrating sound business judgement
Excellent attention to detail with a problem-solving focus
Established operational expertise.
Resourceful, flexible, open to new ideas, humble, hands-on leader and team player
Rational and proactive
Demonstrated accountability, respect for rules and procedures
International and domestic travel is required
Ability to work retail schedule working hours is required

Responsibilities

Drive sales to meet/exceed sales budgets, establish and execute plans to ensure achievement of goals
Lead by example on the sales floor, fostering a culture of high-level service, clienteling, and brand ambassadorship in all areas of the store including After Sales Service.
Coach, train, and motivate the team to ensure product expertise and exceptional customer service, including after-sales support.
Conduct/supervise monthly touch base sales associate coaching process
Identify opportunities and assist sales associates in strengthening client relationships
Oversee management team and ensure that they are well informed, trained and aligned in approach
Understand key drivers and business levers and provide thoughtful and timely analyses to drive results
Ensure employees are provided with regular product knowledge to enhance and ensure cross-selling across categories
Act as an Hermès ambassador to develop community connections and expand the client base, while building loyalty and exceeding customer expectations.
Drive talent management, with the support of Human Resources, by recruiting and onboarding qualified employees, while fostering retention through the development of individual growth potential and career mapping
Enhance customer service excellence by regularly auditing, coaching, and setting performance goals for employees, identifying development needs, and implementing targeted training with follow-up to ensure skill application
Provide regular feedback, both formal and informal, to all store employees
Drive results by fostering a positive, informed, and motivating store environment, using proactive communication and expert people management to engage the team with Hermès’ company goals
Manage inventory for qualitative and quantitative success respecting company guidelines
Ensure compliance with all operating policies and procedures
Provide monthly qualitative and quantitative business reports with thoughtful analyses and recommendations
Analyze business and prepare accordingly for purchasing within the subsidiary buying guidelines and strategy
Ensure accurate completion of designated department and cycle counts
Lead preparation and execution of semi-annual inventory counts
Maintain security of store assets and safety of employees and customers
Maintain pristine, organized front/back-of-house areas
Ensure store presentation reflects inventory ownership and the most current merchandising direction provided by the métiers
Manage optimal inventory and model stock levels in coordination with the Head Office
Proactively and regularly communicate store business activities with the Commercial Retail Director as well as the Managing Director
Effectively partner with all departments within Canada and Paris to ensure the boutique is well supported in achieving its goals
Embrace and support all company initiatives, contests, programs, etc.
Address issues affecting the boutique in a timely and thoughtful manner, delegating and following up as necessary
Other projects as determined