Store Director

GSO • Raleigh, NC

4d • Onsite

About The Position

The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

About the Position: Are you passionate about driving sales and financial success? Can you deliver a first-class experience for guests and be a leader for 70-100 team members? The Store Director is the strategic and operational leader of the store. You set the tone, guide the culture, and ensure that every team member embodies our values of passion, excellence, hospitality, and teamwork. You lead with purpose and accountability, ensuring the store runs smoothly. You deliver strong financial results and provide impeccable hospitality to our guests every day. In this role, you communicate the “why” behind decisions, adapt your leadership style to the needs of your team, and model the inclusive, collaborative behaviors expected of a leader. You develop future leaders, encouraging feedback and learning. You build a store environment where guests feel welcome, team members feel valued, and business goals are achieved. You are the face of the store and a trusted partner in the community.

Requirements

• 6+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Demonstrated success overseeing multiple departments or store-wide operations.
• Strong financial acumen with proven success in achieving sales, margin, and labor goals.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Nice To Haves

• Bachelor’s degree in business, management, or a related field (or equivalent experience).
• Experience in grocery or high-volume specialty retail environments.
• Track record of developing high-performing teams and delivering exceptional guest experiences.
• Bilingual skills are a plus.

Responsibilities

• Build a strong talent pipeline by recruiting, developing, and retaining leaders and team members.
• Set clear expectations and hold leaders accountable through regular coaching and constructive feedback.
• Develop and execute store-wide strategies that increase sales, expand market share, and strengthen guest loyalty.
• Use data—including P&L performance, KPIs, labor forecasts, and guest feedback—to identify opportunities and build action plans.
• Ensure effective labor planning, cost control, and operational efficiency to maximize profitability.
• Model high standards for food safety, sanitation, risk management, and regulatory compliance.
• Lead store readiness for audits and inspections, ensuring strong follow-up and accountability.
• Serve as the face of the store, ensuring every guest receives warm hospitality and personal attention.
• Coach leaders and team members on guest recovery and proactive service that builds loyalty.
• Engage with local organizations, events, and community partners to deepen the store’s connection to the community.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree