Store Commercial Sales Supervisor

Floor & Decor • Atlanta, GA

23h

About The Position

The Store Commercial Sales Supervisor is a player-coach who leads a team providing Commercial Sales support to Floor & Decor stores. The role oversees processes and efficiencies that strengthen store partnerships and support Commercial and large job opportunities. It manages day-to-day sales activity and is accountable for team performance and reporting, working with Commercial and field leadership to identify opportunities, improve response time, and drive sales growth.

The Supervisor serves as a liaison between the Commercial Support Center and store teams, coaches and develops Commercial Sales associates, and contributes directly to sales efforts. The position also develops and refines workflows, monitors service levels and productivity, and reports trends, gaps, and opportunities to leadership.

Limited travel by air and car is required. The role works cross-functionally with store, distribution, and field teams, with occasional exposure to warehouse or job-site environments. The physical requirements include medium work, occasional lifting or moving of up to 50 lbs, frequent use of hands and fingers, and occasional standing, walking, reaching, or balancing.

Requirements

• Experience in commercial sales, inside sales, or store support operations.
• Prior supervisory or team lead experience, with demonstrated ability to coach, develop, and hold a team accountable to performance standards.
• Experience building or improving operational processes that support sales efficiency and cross-functional collaboration.
• Strong analytical and reporting skills, including comfort using sales data to identify trends, gaps, and opportunities.
• Effective communication and ability to partner cross-functionally with store teams, field leadership, and Commercial management.
• Willingness to contribute individually to sales activity while leading and supporting the broader team.
• Ability to meet medium work requirements, including occasionally lifting or moving up to 50 lbs.
• Frequent use of hands and fingers; occasional standing, walking, reaching, or balancing.

Nice To Haves

• Bachelor’s degree; equivalent experience considered.

Responsibilities

• Supervise and develop a team of Commercial Sales associates by setting performance expectations and providing ongoing coaching and feedback.
• Contribute to sales efforts while managing team workload, priorities, and performance as a player-coach.
• Foster a responsive, accountable, service-oriented team culture focused on continuous improvement.
• Act as a liaison between the Commercial Support Center and store teams to ensure timely and effective handling of Commercial and large job inquiries.
• Build partnerships with store leadership and field teams to align priorities, improve communication, and drive Commercial sales performance.
• Identify and address friction in the store-to-commercial handoff process to improve response speed and customer experience.
• Support store teams with large or complex Commercial job opportunities by providing guidance, resources, and escalation pathways.
• Develop, document, and refine processes and workflows that improve store support efficiency and Commercial sales effectiveness.
• Own team reporting and performance metrics, providing regular updates to Commercial and field leadership on trends, gaps, and opportunities.
• Partner with Commercial and field leadership to identify revenue opportunities and develop plans to improve response time and close rates.
• Monitor service levels and team productivity, proactively surfacing issues and recommending solutions to leadership.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed