Store Commercial Sales Supervisor

Floor & Decor•Atlanta, GA

About The Position

The Store Commercial Sales Supervisor is a player-coach who leads a team responsible for driving Commercial Sales by providing support to Floor & Decor stores. The role oversees processes and efficiencies that strengthen store partnerships and improve support for Commercial and large-job opportunities. The Supervisor manages day-to-day sales activity and is accountable for team performance and reporting, partnering with Commercial and field leadership to identify opportunities, improve response times, and drive sales growth. The position supervises and develops Commercial Sales associates, contributes directly to sales efforts, and works as a liaison between the Commercial Support Center and store teams. It supports store teams with complex Commercial opportunities, improves store-to-commercial handoffs, and develops workflows and reporting to improve sales effectiveness and service levels. Limited travel, including air and car travel, is required. The role may involve occasional exposure to warehouse or job-site environments and collaboration with store, distribution, and field teams.

Requirements

Experience in commercial sales, inside sales, or store support operations.
Prior supervisory or team lead experience, including the ability to coach, develop, and hold a team accountable to performance standards.
Experience building or improving operational processes that support sales efficiency and cross-functional collaboration.
Strong analytical and reporting skills, including comfort using sales data to identify trends, gaps, and opportunities.
Effective communication skills and the ability to partner with store teams, field leadership, and Commercial management.
Willingness to function as a player-coach, contributing to sales activity while leading and supporting the broader team.
Ability to meet medium work requirements, including occasionally lifting or moving up to 50 lbs.
Frequent use of hands and fingers; occasional standing, walking, reaching, or balancing.

Nice To Haves

Bachelor’s degree; equivalent experience is considered.

Responsibilities

Supervise and develop Commercial Sales associates by setting performance expectations and providing ongoing coaching and feedback.
Contribute directly to sales while managing team workload, priorities, and performance.
Foster a service-oriented team culture focused on responsiveness, accountability, and continuous improvement.
Serve as a liaison between the Commercial Support Center and store teams to ensure timely handling of Commercial and large-job inquiries.
Build partnerships with store leadership and field teams to align priorities, improve communication, and support Commercial sales performance.
Identify and address friction in store-to-commercial handoffs to improve response speed and customer experience.
Guide store teams through large or complex Commercial job opportunities, including providing resources and escalation pathways.
Develop, document, and refine processes and workflows that improve store support efficiency and Commercial sales effectiveness.
Own team reporting and performance metrics, providing updates to Commercial and field leadership on trends, gaps, and opportunities.
Partner with Commercial and field leadership to identify revenue opportunities and develop action plans to improve response time and close rates.
Monitor service levels and team productivity, surface issues, and recommend solutions to leadership.

Benefits

Bonus opportunities and career advancement opportunities at every level.
401(k) with company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
Paid vacation and sick time for eligible associates.
Paid holidays and a personal holiday.
Paid Volunteer Time Off starting on Day 1.

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