Store Clerk
About The Position
Under the direction of the General Manager, this role involves managing processed donations, maintaining the cleanliness and organization of the sales floor, receiving incoming donations, issuing receipts, and assisting donors and customers. The Store Clerk is responsible for presenting merchandise according to company policies and procedures, sorting and labeling items, and ensuring a positive customer experience. Additionally, the role requires vigilance against shoplifting, maintaining a well-groomed appearance, and adhering to safety and public protection guidelines.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Ability to listen and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).
- Ability to react calmly and responsively to emergency situations.
- High School education or equivalent is preferred.
- Previous retail experience is highly preferred.
- Beginner knowledge of the Internet and the ability look up information.
- Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Standing and walking for long periods of time.
- Ability to stoop, bend, kneel, push and pull.
- Sufficient mobility to turn from side to side and the ability to lean and remove garments from containers.
Responsibilities
- Politely and professionally receive donations from donors and issue donation receipts for articles donated.
- Rotate stock on a timely basis and in accordance with established procedures; bring stock to sales floor in a timely manner.
- Place and present all merchandise on appropriate textile racks and wares shelves in accordance with merchandising policies and procedures.
- Sort, box and label hangers by type.
- Assist in textile color rotation per established procedure.
- Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
- Direct customers to proper area and provide general information as requested.
- Stay alert and watch for shoplifting; notify store management on suspicious activity.
- Keep sales floor and production area clean and safe.
- Maintain well groomed appearance and appropriate dress code including name badge and vest.
- Refer all customer complaints to management in a timely manner.
- Answer telephone promptly using established etiquette procedure.
- Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Perform other duties as assigned by the General Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
