Store C Manager

Circle K • Cleveland, OH

1d • Onsite

About The Position

The Store C Manager is responsible for the overall operations of the store, including leadership and management of employees, maintaining store standards, fostering positive relationships with suppliers and customers, and ensuring financial objectives are met. This role requires a strong focus on customer service, employee development, and operational efficiency.

Requirements

• High school diploma or equivalent.
• 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train for the use of equipment, tools, and materials.
• Ability to supervise and manage the functions of Customer Service Representatives, Lead CSRs, and Store Assistants.
• Ability to use a computer for completion and analysis of reports, inventory control, cash control, and employment-related forms.
• A valid driver's license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions.
• Ability to work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of 2 or more full-time employees.
• Recruit, hire, and train employees, ensuring excellent customer service.
• Develop, manage, and assign tasks to ensure the store is clean, stocked, organized, and well-kept.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to meet business needs.
• Implement non-discriminatory management skills in hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Provide regular and predictable onsite attendance.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare and deliver performance appraisals, including check-ins and ongoing reviews.
• Train all employees on customer service, store image, marketing execution, and safety procedures.
• Mentor and train employees on cash awareness and risk reduction.
• Ensure employees complete all required training in a timely manner.
• Develop communication strategies to ensure employees receive timely information.
• Establish periodic communication meetings with store employees and the Market Manager.
• Evaluate and develop action plans to meet store objectives.
• Organize and maintain all store files and manuals.
• Ensure all required reports are completed accurately and timely.
• Ensure all merchandise is stocked, attractively displayed, and priced correctly.
• Ensure all required employment-related posters and signs are easily accessible.
• Analyze daily sales and expense information to maximize sales and net profits.
• Budget and forecast P&L lines, and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform financial analysis to maximize sales and net profits.
• Notify Market Manager of any sales, cash, inventory, or operating discrepancies.

Benefits

• Flexible scheduling
• Opportunity for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED