Corporate Store Manager C - Store

Bulk Barn•Toronto, ON

6d•Onsite

About The Position

Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

Requirements

3-5 years’ experience as a retail manager
3-5 years’ experience supervising and/or leading people
3-5 years’ experience working in a retail environment
3-5 years’ experience servicing and resolving customer concerns
Understanding of business management fundamentals
Must be able to lift 50lbs or more as required by the business
Must have both POS and cash handling experience

Nice To Haves

Food Retail experience is an asset
Post-secondary certificate in business or related field an asset

Responsibilities

Ensure compliance with customer service standards, operating policies and procedures, and applicable provincial and federal legislation.
Lead the store in the achievement of operating efficiencies, revenue goals, profitability, and customer satisfaction.
Source, hire, train, and develop the store team.
Communicate professionally, timely, thoroughly, and proactively.
Deliver consistent communications to all store team members.
Ensure customer communications are friendly and productive, encouraging repeat business, customer satisfaction, and increased sales.
Formally address trends of underperformance with clear and documented performance improvement plans.
Formally recognize strong performers.
Manage the store team in compliance with operational, legislative, and Human Resources operating policies and procedures.
Work with store staff to resolve issues proactively and/or as they arise, and report unresolved issues to the District Manager for support.
Ensure the store team performs their job to Company standards and are held accountable for non-compliance.
Prepare and deliver the daily deposit to the nearest TD Bank.
Understand and administer operational and HR policies and procedures and ensure compliance with them, consistently between all store team members.
Understand and effectively apply operational requirements and reports to assist in the daily operation of the store.
Set high expectations for excellent customer service and hold store team members accountable to measurable results.
Ensure stores are maintained to high standards throughout the day with clear and defined associate floor plans and management to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.
Work with store team members to ensure the store merchandising environment is a point of differentiation aimed at getting a customer excited about the uniqueness of the offering, the possibilities that may exist, bringing product to life, inspiring a recipe of need, leading to a WOW marketing benefit.
Drive business success through the effective use of internal reports, retail results assessments, and the development, implementation, and monitoring of SMART Goals (action plans) directly geared towards team member skills development, profitability, sales growth, and customer satisfaction.
Work with the District Manager in the development of retail sales goals and action plans that are directly tied into measurable results and timely and consistent execution.
Work with District Managers to manage labor and vacation scheduling to budgeted models, both in hours and with the FT/PT ratio.
Work with the District Manager to ensure the store has the required staff necessary to run the store successfully in the short and long term.