Store Associate -Delivery Pick Up
About The Position
The Store Associate assists the Thrift Store Manager with the daily operation of the BRHS Thrift Store in a constantly changing environment. The role supports merchandise flow, interacts with customers, volunteers, and donors, encourages and supports volunteers, and helps maintain a safe and healthy environment for everyone at the store. The position is full-time and non-exempt, scheduled Tuesday through Saturday for 40 hours per week. Starting pay is $17.00–$18.75 per hour, based on experience. The role reports to the Thrift Store Manager. The Store Associate provides customer service, prepares donation and outdoor sales areas, prices outdoor items, evaluates donations for sale, assists donors with donation receipt requests, and communicates about items requiring disposal or storage. The role also supports scheduled pickups of large donations, handles trash and recycling, and helps maintain store security and safety. Work is evaluated through periodic checks and written evaluations at the end of the initial probationary period and annually thereafter. Operational guidelines are provided by the Executive Director through the Employee Handbook and department Standard Operating Procedures. The position requires outdoor work in varying temperatures and weather conditions, physical activity including standing, stooping, walking, crawling, kneeling, crouching, and sitting, and the ability to lift at least 50 pounds and maneuver large, cumbersome objects. Work may involve animal-related biohazards, allergens, contact reactions, animal diseases, and cleaning materials. The employee must have a valid unrestricted driver’s license with a driving record acceptable to the organization’s insurer, and must permit background and DMV checks. Drug testing may be requested during employment. Blue Ridge Humane Society provides equal employment opportunities and complies with applicable nondiscrimination laws.
Requirements
- High school diploma preferred.
- Ability to use dollies and other moving equipment.
- Share Blue Ridge Humane Society’s commitment to animals.
- Be highly motivated and self-directed.
- Ability to work with a diverse population and build and maintain respectful, courteous working relationships with the public, donors, volunteers, staff, and management.
- Good judgment when dealing with the public, making decisions, and handling confidential information.
- Ability to handle difficult interpersonal situations, including tactfully responding to angry or upset individuals.
- Willingness to work outdoors in varying temperatures and weather conditions.
- Ability to stand, stoop, walk, crawl, kneel, crouch, and sit for periods of time.
- Ability to lift at least 50 pounds and maneuver large, cumbersome objects.
- Ability to work safely with cleaning materials and to work around potential animal-related biohazards, allergens, contact reactions, animal diseases, or diseased animals.
- Must love animals and people.
- Willingness to authorize a background check and DMV report.
- Valid unrestricted driver’s license with a driving record acceptable to Blue Ridge Humane Society’s insurance carrier.
Nice To Haves
- High school diploma.
Responsibilities
- Provide friendly, professional customer service and prompt assistance.
- Set up donation tables before the store opens.
- Prepare the outdoor sales area before opening, including setting out traffic cones and moving merchandise racks and, at times, heavy furniture.
- Price outdoor items using designated pricing supplies.
- Communicate and maintain relationships with customers, store staff, and volunteers.
- Know which items the store accepts and direct donors to other organizations for items the store does not accept.
- Use good judgment when sorting donated items and keep damaged or unsuitable items off the sales floor.
- Facilitate donation receipt requests.
- Communicate when items need to be disposed of or moved to storage.
- Conduct daily safety reviews, note hazards, keep storage areas clean and organized, secure doors and gates, and monitor for theft or security risks.
- Discard store trash and recycling.
- Assist with moving heavy furniture and accompany staff on scheduled pickups of large donation items.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
