Pick Up & Delivery/ Appointment Coordinator

Brinson Ford of Corsicana•Corsicana, TX

19h

About The Position

Brinson Ford Lincoln of Corsicana is seeking a friendly Pick Up & Delivery/ Appointment Coordinator with strong customer service skills. The role initiates automotive services and repairs by communicating with customers about vehicle performance problems and requested services. The coordinator verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records. The position also involves arranging customer vehicle pickups and returning vehicles after repairs.

Requirements

High school diploma or GED equivalent.
Excellent communication and customer service skills.
Ability to work efficiently with limited supervision.
Strong computer and phone skills, including Internet and MS Outlook.
Professional appearance and work ethic.
Self-motivated and goal-oriented, with the ability to work in a fast-paced environment.
Current, valid driver's license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

Service Advisor experience.
Experience in cold calling.
Experience with automotive software.

Responsibilities

Assist customers in selecting suggested services in a friendly, professional, and efficient manner.
Use the vehicle walk-around process to increase customer awareness of vehicle condition and build rapport.
Generate service order estimates and quotes for customers.
Schedule appointments and maintain an organized schedule.
Conduct post-repair follow-up.
Resolve customer complaints.
Maintain value, quality, and integrity.
Pick up customers' vehicles and deliver them back after repairs.
Report to work within acceptable time frames and company standards.
Maintain appropriate professionalism toward customers and coworkers.
Perform additional tasks or duties as needed or requested by management.