Store Assistant (Bonused)

Circle K Stores•Erie, PA

2d•Onsite

About The Position

The Store Assistant supports store operations and customer satisfaction, overseeing staff and assuming Store Manager responsibilities when needed. The role maintains sales, financial, staffing, security, merchandising, facility, and administrative controls while performing the duties of Customer Service Representative and Lead CSR positions. It requires open availability, work opposite shifts of the Store Manager, and regular, predictable onsite attendance. The position is full time at Circle K Store 2743237 in Erie, Pennsylvania, with flexible availability across days, evenings, overnights, and weekends. The work is approximately 95% indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve work in cold or warm temperature extremes, occasional noise, and periods working alone with minimum direction and periodic supervision. Physical duties include standing or walking for an entire shift, lifting and carrying up to 30 pounds overhead and up to 50 pounds from ground to waist, pushing or pulling up to 20 pounds, and frequent hand use, reaching, bending, twisting, stooping, kneeling, and squatting. Climbing a ladder may be required.

Requirements

High school diploma or equivalent.
Retail and management work experience is preferred; the posting specifies 6 months to 1 year as preferred experience.
Knowledge of basic business and customer service principles, including planning and organizing, resource management, and leadership.
Ability to communicate information and ideas clearly and understandably.
Ability to handle customers and unanticipated problems or events using standard procedures.
Ability to work as scheduled and arrive on time.
Ability to accurately operate equipment such as cash registers or scanners, beverage dispensers, and other machines or tools.
Ability to perform the essential duties and meet the stated physical and work-environment requirements.
Valid driver’s license and dependable transportation.
Ability to work opposite shifts of the Store Manager and maintain open availability.

Nice To Haves

6 months to 1 year of retail and management work experience.

Responsibilities

Provide and coach staff to provide courteous, friendly, attentive customer service; greet and assist customers, offer suggestions, resolve issues, and accurately process sales and payments.
Operate store systems and equipment, including cash registers and fuel, lottery, money order, and telecommunications systems.
Maintain awareness of facility conditions, report equipment failures and maintenance or supply needs, and perform or direct housekeeping tasks, including cleaning floors, windows, counters, displays, bathrooms, equipment, and surrounding areas and disposing of trash.
Ensure merchandise is stocked, rotated, displayed, and accessible; prepare or assist with inventory orders; make price changes and place advertising and pricing signage according to company or brand guidelines.
Ensure shift sales transactions are entered at the time of purchase at the correct price, payments are placed in the register, and correct change is given; coach employees on sales procedures.
Maintain cash, sales, payroll, and inventory records; account for variances; prepare and transmit daily bookkeeping, invoicing, and gasoline data; complete daily banking; troubleshoot closeouts and shift sales analyses; and process weekly attendance and payroll records.
Report sales, cash, inventory, or operating discrepancies and follow guidelines for product breakage and spoilage.
Oversee store employees as directed by the Store Manager, supervise shifts, and assume Store Manager responsibilities when needed.
Schedule employees within company guidelines and business needs to support customer service and store image; perform and train staff in Customer Service Representative and Lead CSR duties.
Assist with employee counseling, provide performance feedback and review input, and use non-discriminatory management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
Help maintain a safe environment and protect company assets; report injuries, theft, property damage, sanitation or waste-disposal issues, and potentially unsafe, unlawful, or unethical conduct to the Store Manager.
Prepare or assist with periodic sales, product, and operating reports; attend job-related meetings; control merchandise, cash shortages, and selling expenses; maintain inventory levels and shift audits; and complete shift-change cash counts and reports.
Maintain regular, predictable onsite attendance, perform duties with minimal supervision, complete daily store reports, and perform other duties assigned by the Store Manager.