Storage Customer Service Representative

U-Haul•Port Clinton, OH

9d•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals to join their team as Storage Customer Service Representatives. This role is the face of U-Haul's exceptional service, ensuring customers receive the help they need by inspecting and maintaining equipment. You will also assist customers using up-to-date technology for dispatching and returning equipment. This position includes on-the-job education, with a 'Hire Fast, Pay Fast' philosophy, offering same-day payment for interviews. The role involves supporting site managers with facility operations, handling customer inquiries, showing storage units, explaining rental agreements, preparing contracts, performing general cleanup and minor repairs, and ensuring vacant units are ready for new customers. Continuous education is provided through U-Haul University.

Requirements

Driver's license and the ability to maintain a clean driving record
Excellent communication skills
Available to work on weekends and holidays

Responsibilities

Support the site manager with facility operations.
Answer phone inquiries from active and prospective customers.
Show storage units, explain the terms of rental agreements and prepare rental contracts.
Perform general routine property cleanup and minor repair work.
Ensure that all vacant storage units are clean, dry, secure and available for new customers.
Perform other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.