Storage Associate

Extra Space Storage • Phoenix, AZ

12h

About The Position

The Storage Associate supports daily operations at one or more self-storage locations, working under the guidance of the District Manager and Store Manager. The role helps maintain high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting storage solutions, and managing customer accounts. The position involves working across multiple stores in the district. The office closes at 6 p.m.; this is a day-shift role, and the location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED required.
• Ability to perform tasks including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness at the site, including the office, storage buildings, and surrounding areas, through tasks such as sweeping, mopping, and grounds maintenance.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Travel to other sites in the district as needed.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED