This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating and collaborating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. It models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are resolved, and develops action plans to correct deficiencies and provide process improvement leadership. The role drives the financial performance and sales of the designated store area by reviewing financial statements, managing and assisting in budgeting, forecasting, and controlling expenses. It monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting and developing qualified associates. It coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability. It ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. The role also involves building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. It works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity. It attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments. The role acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. It delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models. It makes decisions based on data insights and analysis, balances short and long-term priorities, and considers various stakeholders when making plans. It displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. It drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
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Job Type
Full-time
Career Level
Manager
Education Level
Associate degree