This role leads and develops teams by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating effectively with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The position introduces and leads company change efforts, provides clear expectations and guidance for implementing business solutions, and communicates business objectives to teams. It also models and demonstrates exceptional customer service, manages customer service initiatives, ensures customer needs are met, and develops action plans for improvement. The role drives financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. Additionally, it provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. The position coordinates and oversees job-related activities by developing stakeholder relationships, supporting initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities. It ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and implements related action plans. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. It also involves working collaboratively, building strong relationships, and communicating with impact, energy, and positivity. The role attracts and retains talent, empowers and develops talent, and recognizes others' contributions. It acts with integrity by maintaining high standards, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company. It also acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. The role serves customers and members by delivering results with a customer-first approach, adapting to how, where, and when customers shop, and applying EDLP and EDLC business models. It makes decisions based on data, insights, and analysis, balances priorities, and considers all stakeholders when making plans. It strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. It drives continuous improvement, adopts new technologies and skills, and supports others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree