(USA) Stocking 1 Coach, Non-Complex, Management
About The Position
This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role also introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The Stocking Coach models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are resolved, develops action plans to correct deficiencies, and provides process improvement leadership. This role drives the financial performance and sales of the designated store area by reviewing Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. It also monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting qualified associates. It also coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying and addressing improvement opportunities. The role ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity. The Stocking Coach is expected to respect the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. They will work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity. They will attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments. The role requires acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable. It supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. The Stocking Coach will act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent. They will serve customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. They will make decisions based on data insights and analysis, balance short and long-term priorities, and consider all stakeholders when making plans. Finally, they will strive for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. They will drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year supervisory experience.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Tours stores and provides feedback to associates.
- Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
- Communicates business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates.
- Manages and supports customer service initiatives.
- Ensures customer needs, complaints, and issues are successfully resolved.
- Develops and implements action plans to correct deficiencies.
- Provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing Profit Loss statements.
- Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
- Assigns duties, sets clear expectations, and provides associate recognition.
- Communicates expectations consistently and effectively.
- Promotes a belonging mindset in the workplace.
- Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments.
- Develops and maintains relationships with key stakeholders.
- Supports plans and initiatives to meet customer and business needs.
- Identifies and communicates goals and objectives.
- Builds accountability for and measures progress in achieving results.
- Identifies and addresses improvement opportunities.
- Demonstrates adaptability and promotes continuous learning.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
- Utilizes and supports the Open Door Policy.
- Provides direction and guidance on applying policies and procedures in executing business processes and practices.
- Builds high-performing teams.
- Embraces differences in people, cultures, ideas, and experiences.
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Creates opportunities for all associates to thrive and perform.
- Works collaboratively and builds strong and trusting relationships.
- Communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent.
- Empowers and develops talent.
- Recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Models the Walmart values to support and foster the company culture.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Considers and adapts to how, where, and when customers shop.
- Applies the EDLP and EDLC business models to all plans.
- Makes decisions based on data insights and analysis.
- Balances short and long-term priorities.
- Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
- Displays curiosity and a desire to learn.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Encourages learning from mistakes.
- Drives continuous improvements.
- Adopts and encourages the use of new technologies and skills.
- Supports others through change.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
