(USA) Overnight Stocking Coach, Complex

Walmart • Sarasota, FL

21h • Onsite

About The Position

The Overnight Stocking Coach leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach). This role involves communicating and collaborating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. They are responsible for introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. The coach models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs are resolved, and develops action plans for improvement. They drive financial performance and sales by evaluating P&L statements, managing budgeting, forecasting, and controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and implementing actions to mitigate shrink and achieve sales goals. The position also includes providing supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset. They coordinate and oversee job-related activities, build stakeholder relationships, support business initiatives, identify goals, measure progress, address improvement opportunities, and promote continuous learning. Compliance with company policies, procedures, and the Open Door Policy is also a key aspect. Walmart's core values include Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The company's mission is to help customers save money so they can live better, and it aims to reinvent the shopping experience with associates at its heart.

Requirements

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach).
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (for example, store of the community and community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
• Assigns duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively.
• Ensures and promotes a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results.
• Identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates, with tuition, books, and fees completely paid for by Walmart)

What This Job Offers

• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees