(USA) Stocking 2 Coach
About The Position
The Stocking 2 Coach leads and develops teams, supports store operations and company initiatives, and drives customer service and financial performance in the designated store area. The role teaches and trains associates, provides feedback, sets clear expectations, communicates business objectives, and leads change efforts. It models Walmart’s One Best Way service standards and supports customer-service initiatives, complaint resolution, process improvement, and a high-quality customer experience. The Coach reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and achieve sales and profit goals. The position hires, trains, mentors, assigns duties to, recognizes, and develops associates; coordinates work with stakeholders; tracks progress toward goals; identifies improvement opportunities; and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The role promotes belonging, collaboration, accountability, continuous learning, adaptability, and customer-focused decision-making. Walmart states that it offers competitive pay, performance-based bonuses, and benefits. The annual salary range is $71,000 to $100,000, with possible additional compensation including performance bonuses and location- or complexity-based differentials. The primary location is 301 Ranch Dr, Milpitas, California.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and develop teams by teaching, training, listening to associates, touring stores, and providing feedback.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
- Model and demonstrate exceptional customer service using the One Best Way service model.
- Manage and support customer service initiatives, resolve customer needs, complaints, and issues, and implement action plans to address deficiencies and improve customer experience.
- Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; set expectations and help meet staffing needs and company growth goals.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, track progress toward goals, and identify and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity.
- Promote belonging, collaboration, accountability, continuous learning, adaptability, and customer-focused decision-making.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
