Stewarding Supervisor (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Stewarding Supervisor standardizes, maintains, and continually improves cleanliness and maintenance in all back-of-house food and beverage areas. The role supervises cleaning to meet Las Vegas Health Department requirements, supports staff training and supervision, and helps inspect food and beverage areas and equipment. It also involves delegating work, maintaining operating supplies, overseeing trash disposal, and ensuring restaurants have dishes and silverware. The supervisor models strong customer service, communicates expectations and service plans, addresses performance concerns, coaches employees, and uses feedback and EOS data to improve the workplace and service. The position directly supervises Kitchen Workers, Pot Washers, Utility Porters, and Linen Attendants.

Requirements

Must be at least 21 years old.
Proficient in spoken and written English; able to communicate professionally in English verbally and in writing.
Two years of experience as a supervisor in a high-volume business cleaning kitchen equipment.
Five years of experience as a Stewarding Supervisor in a hotel or casino with high-volume food and beverage outlets.
In-depth knowledge of current cleaning and sanitation practices, including chemicals.
Strong communication and administration skills.
Ability to maintain and further develop standards set by Caesars Entertainment.
Must present a neat and professional appearance.
Flexibility to work various shifts.
Nevada Food Handlers’ Certification.
Must be able to obtain ServSafe Certification.
Able to grasp, lift, move, or push goods on a cart or truck weighing up to 100 pounds; able to lift up to 50 pounds.
Able to work in confined spaces and in environments with varying levels of cold, heat, and noise.
Requires mobility, eye-hand coordination, manual dexterity, normal vision and hearing, and the ability to distinguish letters, symbols, and colors.
Able to move efficiently around kitchen and restaurant areas and perform physical activities including bending, carrying, climbing, reaching, and twisting.

Nice To Haves

Bilingual abilities are preferred but not required.
Passion for streamlining operational procedures and increasing departmental productivity.
Interest in exploring and testing the latest technologies.
Applies best industry practices.

Responsibilities

Model commitment, energy, enthusiasm, and superior customer service for employees.
Evaluate service problems using feedback or data, involve the team in service improvements, and communicate issues and plans in buzz sessions and problem-solving meetings.
Address service issues promptly and follow up to ensure guest satisfaction; keep the team informed about property promotions and events.
Set measurable service standards, hold employees accountable, communicate and enforce company expectations, coach employees, and provide ongoing feedback.
Use EOS data to improve the workplace, respond to employees, and recognize individual and team performance.
Follow company policies, procedures, and industry regulations; maintain accurate employee records and complete performance reviews on time.
Supervise cleaning to meet Las Vegas Health Department requirements.
Assist with training and supervising department staff, including training employees in chemical use and proper cleaning methods.
Assist with daily inspections of food and beverage back-of-house areas for cleanliness and equipment maintenance.
Ensure cooking equipment, floors, and walls are clean.
Delegate duties to the workforce.
Help maintain stocks of china, glassware, silverware, and other operating supplies.
Oversee trash and garbage disposal.
Ensure restaurants are properly supplied with dishes and silverware.
Observe and direct subordinate employees, inspect responsible areas, review necessary documentation, and use position-related equipment.