Steward - Stewarding

Hard Rock Hotel & Casino Ottawa • Cincinnati, OH

7d • Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The incumbent in this position is responsible for steward and cleaning operations, ensuring restaurants are supplied with clean dishes and silverware according to business needs. Responsibilities Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department. Assists in ordering and receiving all non-food items within the Food & Beverage Department, ensuring adequate par levels of inventory. Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments. Maintains open lines of communications with the Executive Chef and Director of Food & Beverage. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned. Qualifications This knowledge and these abilities are typically acquired through a minimum of one-year progressive experience within the Stewards’ Department. Must obtain and maintain a valid driver’s and all licenses / certifications per Federal, State, and Gaming/Lottery regulations. Must successfully pass background check. Must successfully pass drug screening. Must be 21 years of age. KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations. All operations of the Stewards’ Department. ABILITY TO: Communicate clearly and concisely, both orally and in writing. Be flexible to work varying shifts and time schedules as needed. Deliver programs which create a service level of excellence for internal and external guests. Ability to communicate effectively with all levels of employees and outside contacts. Review and comprehend all necessary documentation. Inspect and maintain all areas for which responsible. Stock and retrieve supplies as needed. Work Environment: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to a variety of guests. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

• This knowledge and these abilities are typically acquired through a minimum of one-year progressive experience within the Stewards’ Department.
• Must obtain and maintain a valid driver’s and all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be 21 years of age.
• KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations.
• All operations of the Stewards’ Department.
• ABILITY TO: Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Review and comprehend all necessary documentation.
• Inspect and maintain all areas for which responsible.
• Stock and retrieve supplies as needed.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department.
• Assists in ordering and receiving all non-food items within the Food & Beverage Department, ensuring adequate par levels of inventory.
• Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments.
• Maintains open lines of communications with the Executive Chef and Director of Food & Beverage.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees