Kalia Theater (new Waikiki Luau site under construction) Steward Supervisor
About The Position
The Steward Supervisor at Kalia Theatre, a new Waikiki luau site under construction, oversees the stewarding department during afternoon and evening shifts. The role ensures kitchen utensils are properly washed and sanitized and that outlets, surfaces, utensils, equipment, and work areas meet health department requirements and hotel guidelines. The supervisor also oversees stewarding staff and supports safe, clean, and efficient hotel operations. The position requires maintaining a friendly, service-oriented manner with guests and employees, communicating effectively across all levels, addressing concerns, prioritizing departmental functions, and helping solve operational problems. The supervisor attends required meetings and training, maintains regular attendance and a proper uniform and nametag, and may cross-train in other hotel areas or perform other duties as requested by management.
Requirements
- High school diploma or equivalent and/or experience in a related field preferred.
- Ability to stand for the entire shift.
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to handle, anticipate, prevent, identify, and solve problems.
- Ability to understand and apply complex information from various sources.
- Ability to maintain confidentiality.
- Flexible schedule; long hours are sometimes required.
Nice To Haves
- College coursework in a related field is helpful.
- Supervisory experience preferred.
Responsibilities
- Supervise stewards, pot washers, and night stewards to ensure proper utensil sanitation and storage.
- Follow and enforce safety standards, rules, and procedures.
- Check the banquet hallway, loading dock, and receiving area for cleanliness.
- Supervise and maintain sanitation in kitchens, storerooms, hallways, the dock, and equipment.
- Maintain cleanliness and order in kitchens, the back dock, dumpster, and utility work areas.
- Inform management about shortages of equipment and supplies.
- Operate dishwashing equipment and ensure china, glassware, and silverware are thoroughly cleaned and sanitized.
- Return clean china, glassware, and silverware to proper storage while minimizing breakage.
- Handle chemicals safely and report faulty equipment to management promptly.
- Know the location and operation of fire-extinguishing equipment and practice safe work habits.
- Break down, clean, and reassemble kitchen equipment as needed, following proper procedures.
- Follow sanitation standards and prepare daily route sheets.
- Communicate attentively and effectively with employees and guests, including listening to and clarifying concerns.
- Multitask and prioritize departmental functions to meet deadlines.
- Attend required hotel meetings and training.
- Maintain regular attendance and high standards of personal appearance and grooming, including the proper uniform and nametag.
- Comply with hotel standards and regulations to promote safe and efficient operations.
- Support productivity, identify problem areas, and help implement solutions.
- Anticipate, prevent, identify, and resolve problems as needed.
- Apply information from various sources to meet appropriate objectives and maintain confidentiality.
- Cross-train in other hotel-related areas and anticipate guest or operational needs.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities
- Tuition reimbursement
- Paid jury duty leave
- Personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
