Kalia Theatre (new Waikiki Luau site under construction) Facilities Attendant

Highgate Hotels•Honolulu, HI

About The Position

The Facilities Attendant at the Kalia Theatre, a new Waikiki luau site under construction, maintains property standards in assigned lobby areas, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, and other public spaces. The role may include special cleaning assignments and other duties as needed. The attendant helps ensure guest satisfaction by keeping public spaces clean, sanitary, neat, and organized, following property and safety procedures, communicating courteously with guests and colleagues, and reporting maintenance issues. The position may require flexibility and long hours at times, standing for an entire shift, and moving objects weighing up to 50 pounds occasionally or up to 20 pounds frequently or constantly.

Requirements

High school diploma or equivalent.
Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must be able to listen to, understand, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and apply complex information and data from various sources to meet objectives.
Must be able to stand for the entire shift.
Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours may sometimes be required.

Nice To Haves

Experience in a hotel or related field preferred.
Previous housekeeping experience highly preferred.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, fellow employees, and self.
Handle lost-and-found items according to property standards.
Turn in keys and assignment sheets to the Supervisor’s Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Know guestroom cleaning procedures and assist with cleaning when needed.
Deliver clean linen to assigned sections when necessary.
Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Follow the schedule for project cleaning of public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Attend required hotel meetings and training.
Maintain regular attendance in compliance with property standards and scheduling needs.
Maintain personal appearance and grooming standards, including wearing the proper uniform, PPE, and nametag.
Comply with property standards and regulations to support safe and efficient hotel operations.
Work toward productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law