Kalia Theatre (new Waikiki Luau site under construction) Facilities Attendant

Hawaii Growth - Honolulu • Honolulu, HI

9d • Onsite

About The Position

The Facilities Attendant at the Kalia Theatre is responsible for maintaining property standards in assigned lobby areas, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, and other public spaces. The role may also include special cleaning assignments and other duties as needed. The attendant helps ensure guest satisfaction while keeping public areas clean, sanitary, neat, and organized.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality of information.
• Ability to show initiative by anticipating guest or operational needs.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• Experience in a hotel or related field preferred.
• Previous housekeeping experience highly preferred.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Use proper two-way radio etiquette when communicating with employees.
• Practice safe work habits to protect guests, fellow employees, and self.
• Handle lost-and-found items according to property standards.
• Turn in all keys and assignment sheets to the Supervisor’s Office at the end of the shift.
• Report maintenance issues to the Housekeeping Supervisor or Manager.
• Know guestroom cleaning procedures and assist with them if needed.
• Deliver clean linen to assigned sections when necessary.
• Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Follow the schedule for project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings.
• Maintain regular attendance in accordance with property standards and scheduling needs.
• Maintain personal appearance and grooming standards, including proper uniform, personal protective equipment, and nametag.
• Comply with property standards and regulations to support safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas as required.
• Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED