Steel Process Expert

RHI Magnesita

1d • Remote

About The Position

We are seeking a Steel Process Expert to drive technical excellence and process optimization for steelmaking customers across North America. In this customer-facing role, you will leverage your expertise in steelmaking and refractory applications to solve operational challenges, improve product performance, and support sustainable growth. Working closely with Sales, R&D, and Recycling teams, you will help deliver innovative solutions that create value for both customers and the business. This remote position requires 50-75% travel to customer sites.

Requirements

• Bachelor's degree in Metallurgical Engineering, Materials Science, or a related technical discipline required; Master's degree or PhD preferred. (Industry experience may be considered in place of a degree.)
• Minimum of 10 years of experience in steelmaking, refractories, or a closely related industry.
• Deep knowledge of refractory products, applications, and steelmaking processes, including carbon steel, stainless steel, and specialty alloys.
• Strong analytical and problem-solving skills with the ability to translate complex technical issues into practical solutions.
• Excellent verbal and written communication skills, with the ability to effectively engage customers and internal teams.
• Advanced Microsoft 365 proficiency; SAP experience is a plus.
• Mechanical aptitude and willingness to provide hands-on support in heavy industrial environments.
• Highly organized, self-motivated, and capable of working independently while collaborating effectively with cross-functional teams.
• Ability and willingness to travel extensively to customer locations throughout North America (50-75%).

Nice To Haves

• Experience with integrated steelmaking operations and process equipment, such as BOF, RH Degassers, and related systems, is preferred.

Responsibilities

• Partner with steelmaking customers to optimize processes and improve operational performance.
• Analyze slag chemistry and operating conditions to develop technical recommendations and process improvements.
• Investigate refractory wear issues, troubleshoot application challenges, and recommend corrective actions.
• Select and recommend refractory materials and product designs tailored to customer requirements and operating practices.
• Conduct technical training sessions for customers, sales teams, and internal stakeholders.
• Collaborate with Sales during customer visits to evaluate product performance and identify growth opportunities.
• Support sustainability and circular economy initiatives in partnership with Recycling teams.
• Work closely with Research & Development, Sales, and other technical teams to develop innovative solutions for customer challenges.
• Provide field support for refractory application equipment, including mixers, gunning machines, and related systems.
• Maintain a strong commitment to safety, ensuring compliance with OSHA regulations and established workplace standards.

Benefits

• Competitive Compensation Package
• Comprehensive Benefits Package – Including medical, dental, vision, life insurance, and disability coverage.
• 401(k) Retirement Plan – With company matching to help you plan for your future.
• Paid Time Off
• Mileage reimbursement and paid travel, meals and accommodations
• Training & Development – Access to learning resources and career development programs.
• Inclusive Work Environment – A culture that values diversity, safety, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior