Status Coordinator

Holman•Mount Laurel, NJ

16h•Onsite

About The Position

Coordinate and manage visibility and communication between manufacturers, upfit vendors, driveaway vendors, onboarding/staging partners, and both internal and external clients regarding the status of vehicles and equipment from order through final delivery. Research the status of vehicles with manufacturers and/or upfitters using work buckets, OEM/vendor websites, and reporting tools to ensure targeted dates are met. Proactively identify potential delays in production, upfitting/onboarding, and shipping by analyzing data from the status system, vendor communications, and reporting tools. Analyze and spot-check invoices from vendors, upfitters, and transport companies to ensure accurate pricing. Set up and manage transportation for the last mile of vehicle deliveries. Communicate all delays that affect the successful delivery based on normal order-to-delivery timelines to internal stakeholders (Account Management, Client Administration, Account Development Representatives, Sales Managers) and clients. Manage and communicate listings of delayed vehicles via Business Objects reporting on a weekly basis to internal stakeholders and customers. Upload data and maintain the validity in the status system by adding relevant, clear, and concise notes. Ensure a complete end-to-end picture with the information gathered and stored for other users to understand the most recent status update. Utilize FleetTrak to manage all cases and maintain escalation levels in line with company/departmental goals. Take ownership of all status updates communicated to other areas of the company, ensuring the client is aware of the information. Ensure that all internal communications regarding status information are relayed to the correct contact. Perform all other duties and special projects as assigned

Requirements

High School Diploma or equivalent
Proficiency or ability to learn use of supply chain and logistics software, such as FleetTrack and Business Objects reporting tools
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
2-4 years’ experience in logistics, supply chain management, or related fields
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Nice To Haves

A degree in Business Administration, Supply Chain Management, Logistics, or relevant field preferred
Additional education, certifications, or experience are a plus
Familiarity with Holman systems is a plus
Experience is vehicle fleet management or a similar industry is a plus
Understanding of accounting principles and bookkeeping software may be required

Responsibilities

Coordinate and manage visibility and communication between manufacturers, upfit vendors, driveaway vendors, onboarding/staging partners, and both internal and external clients regarding the status of vehicles and equipment from order through final delivery.
Research the status of vehicles with manufacturers and/or upfitters using work buckets, OEM/vendor websites, and reporting tools to ensure targeted dates are met.
Proactively identify potential delays in production, upfitting/onboarding, and shipping by analyzing data from the status system, vendor communications, and reporting tools.
Analyze and spot-check invoices from vendors, upfitters, and transport companies to ensure accurate pricing.
Set up and manage transportation for the last mile of vehicle deliveries.
Communicate all delays that affect the successful delivery based on normal order-to-delivery timelines to internal stakeholders (Account Management, Client Administration, Account Development Representatives, Sales Managers) and clients.
Manage and communicate listings of delayed vehicles via Business Objects reporting on a weekly basis to internal stakeholders and customers.
Upload data and maintain the validity in the status system by adding relevant, clear, and concise notes.
Ensure a complete end-to-end picture with the information gathered and stored for other users to understand the most recent status update.
Utilize FleetTrak to manage all cases and maintain escalation levels in line with company/departmental goals.
Take ownership of all status updates communicated to other areas of the company, ensuring the client is aware of the information.
Ensure that all internal communications regarding status information are relayed to the correct contact.
Perform all other duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)