Statistical & Claim Data Support Analyst

Crawford & Company•Lake Zurich, IL

4d•Remote

About The Position

The Statistical & Claim Data Support Analyst works remotely with carrier groups and internal partners to ensure the accuracy and integrity of statistical and claims data reporting. The role resolves carrier data errors and inquiries, supports reporting and compliance requirements, and contributes to process improvements and informed business decisions. The analyst also provides access and navigation support for carrier users, responds to reporting and data requests, and represents statistical-actuarial departments in customer-facing discussions. The position upholds the Crawford Code of Conduct.

Requirements

High school diploma or equivalent combination of education and experience.
One year of experience in statistical reporting.
Effective customer relations skills.
Sound analytical skills.
Comprehensive knowledge of claim system functions and how client information relates to accurate claim processing and reporting.
Ability to work accurately with attention to detail and customer expectations.
Effective communication skills.

Responsibilities

Analyze and resolve errors and data inquiries from Carrier Partners, provide written responses, understand each carrier’s custom reporting processes, and resolve errors within the carrier-defined reporting cycle.
Research indicative data issues from the monthly statistical feed and complete actions needed to generate corrections on the next data extract; follow up with internal partners and report issue status and corrective steps at monthly meetings or in writing.
Determine appropriate user access privileges, initiate user IDs, conduct bi-annual reviews of InView carrier user privileges by access group, and provide first-level assistance with accessing and navigating InView.
Respond to inquiries about statistical processing and internal and external reporting requirements, fulfill data requests, determine reporting selection criteria, and set up reporting instances in the claims reporting system.
Represent Broadspire at meetings with customers, vendors, bureaus, insurance companies, and outside consultants as requested.
Evaluate monthly error counts by carrier-defined error type to provide annual trend information for Scorecard/Stewardship meetings.
Develop and communicate business requirements based on carrier customer needs; analyze systems and reports and participate in reporting systems design as needed.
Monitor automated or manual systems affecting statistical reporting processes, ensure problems are remedied, and ensure appropriate action is taken.
Contribute to planning by attending Broadspire functional department meetings to better understand analysis and data reporting needs.
Represent statistical-actuarial departments for carrier customers and seek current information about statistical reporting requirements so customer data meets bureau reporting expectations.
Perform other related duties as required or requested.
Uphold the Crawford Code of Conduct.