Station Support Supervisor - RDU

Breeze Airways™•Raleigh-Durham International Airport, NC

About The Position

The Station Support Supervisor supports Guest Services Ground activities and day-to-day operations at an assigned location, as well as at other stations around the system as needed. The role supports Breeze Team Members and Business Partners and helps maintain high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures. Travel to other stations may be required for up to 50% of the time. The Supervisor coaches Team Members and Business Partners, resolves operational issues, supports Guest Services leadership, and coordinates with departments including Flight Operations, Inflight Service, and Technical Operations. The role leads station recovery during irregular operations and supports audits, new station openings, and training. It also involves operating ground equipment, including jetways, and assisting with company devices and operational troubleshooting. The position requires flexible availability, including evenings, weekends, holidays, and short-notice emergency response. Physical work includes extended standing and walking, handling baggage and equipment, and working in varied weather, temperatures, and noise levels. Candidates must obtain and maintain required security credentials and Ground Security Coordinator certification.

Requirements

At least 1 year of airline operational experience, above or below the wing.
Strong airline or airport operations background, with hands-on experience in ground, ramp, or customer service operations.
At least 1 year of experience providing or monitoring quality assurance.
Valid driver's license from the state of primary residence, maintained throughout employment.
Ability to work flexible hours, including evenings, weekends, and holidays, and be available for emergency response on short notice.
Knowledge of Airport Operations and Ground Operations.
Leadership ability to lead, train, and motivate.
Ability to conduct effective coaching and correction conversations.
Ability to coach Team Members in real time and quickly solve operational issues.
Willingness to learn from a trainer how to operate a jetway up to and away from parked aircraft.
Ability to obtain and maintain a SIDA badge in accordance with TSA requirements.
Must pass a DOT pre-employment drug test.
Must pass a TSA-required fingerprint-based criminal history records check and a Breeze background check.
Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Ability to lift up to 50 pounds, or up to 70 pounds when handling baggage, and meet the stated physical demands.
Ability to travel to other stations up to 50% of the time as operational needs require.
Current passport with at least six months remaining before expiration.
Ability to travel to and from the United States without restriction or interruption, now or in the future.
Professional proficiency with Microsoft Office, including Excel, Word, and PowerPoint, for training, quality assurance, and data reporting.
Ability to complete projects on time with minimal supervision and work varied hours when necessary to meet deadlines.
Interpersonal communication, collaboration, critical-thinking, and problem-solving skills.
Self-starter with strong verbal and written communication skills.
Good work ethic and ability to work in a fast-paced team environment and handle stressful environments.
Troubleshooting skills.
Attention to detail and an organized, process-focused approach.
Commitment to Breeze's safety culture, values, and mission.
Ability to stand and walk for extended periods, frequently lift, carry, push, or pull items, regularly bend, stoop, kneel, reach, and climb stairs or jet bridges, and use hands and arms frequently to handle bags, equipment, and mobility devices.
Ability to communicate clearly and respond quickly in operational or emergency situations.

Nice To Haves

Previous leadership experience.
Navitaire PSS experience.
Gladly experience.
Current Ground Security Coordinator (GSC) certification.
Experience managing irregular operations or supporting multiple stations.

Responsibilities

Uphold safety programs for Team Members, Guests, Business Partners, ground service equipment, and facilities at assigned and supported stations.
Assist the General Manager Airport Operations & Guest Services in holding Business Partners accountable to DOT, FAA, and Breeze guidelines.
Travel to other stations as needed to support operations, up to 50% of the time.
Work flexible hours, including evenings, weekends, and holidays, and respond to irregular operations and flight interruptions.
Coach Team Members and Business Partners in real time and resolve operational issues to protect safety, on-time performance, and the Guest experience.
Prioritize conflicting departmental needs and requests.
Interact with management at all levels, Business Partners, and business community leaders.
Operate ground equipment, including jetways, in and around aircraft.
Respond to Business Partner concerns in a timely manner.
Assist with maintaining and troubleshooting company devices as required.
Assist Guest Services leadership as required.
Ensure Team Members understand and apply Breeze Guest Commitment and Guest Service standards.
Model Breeze Guest Service standards through personal actions and leadership direction.
Coordinate across departments affecting airport operations, including Flight Operations, Inflight Service, and Technical Operations, to achieve operational and company goals.
Conduct station audits and support new station openings and Team Member training as needed.
Lead station recovery during irregular operations, including weather events, delays, cancellations, and diversions.
Obtain and maintain Ground Security Coordinator certification.