Station Support Supervisor - TPA

Breeze Airways™•Tampa, FL

About The Position

The Station Support Supervisor supports Guest Services Ground activities and day-to-day operations at an assigned location, as well as at other stations throughout the system when needed. The role supports Breeze Team Members and business partners and helps maintain high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures. The supervisor upholds safety programs, helps hold business partners accountable to DOT, FAA, and Breeze guidelines, coaches Team Members and business partners, resolves operational issues, and coordinates across departments to meet operational and company goals. The position includes travel to other stations up to 50% of the time, flexible hours including evenings, weekends, and holidays, and support during irregular operations. The supervisor may operate ground equipment, including jetways, assist with company devices, conduct station audits, support new station openings and training, and lead station recovery during weather events, delays, cancellations, and diversions. The role requires obtaining and maintaining Ground Security Coordinator certification.

Requirements

At least 1 year of airline operational experience, either above the wing or below the wing.
Strong airline or airport operations background with hands-on experience in ground, ramp, or customer service operations.
At least 1 year of experience providing or monitoring quality assurance.
Valid driver's license from the state of primary residence.
Ability to work flexible hours, including evenings, weekends, and holidays, and respond to emergencies on short notice.
Knowledge of Airport Operations and Ground Operations.
Leadership ability, including the ability to lead, train, and motivate.
Ability to conduct effective coaching and correction conversations and coach Team Members in real time while quickly resolving operational issues.
Willingness to work with a trainer to learn to operate a jetway up to and away from parked aircraft.
Ability to obtain and maintain a SIDA badge in accordance with TSA requirements.
Must pass a DOT pre-employment drug test.
Must pass a TSA-required fingerprint-based criminal history records check and a Breeze background check.
Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Ability to lift up to 50 pounds, or up to 70 pounds when handling baggage, and meet the stated physical demands.
Ability to travel to other stations up to 50% of the time as operational needs require.
Currently possess a passport with at least six months remaining before expiration.
Ability to travel to and from the United States without restriction or interruption now or in the future.
Interpersonal communication, collaboration, critical-thinking, and problem-solving skills.
Self-starter with excellent verbal and written communication skills.
Good work ethic and ability to work in a fast-paced team environment and handle stressful environments.
Proven troubleshooting skills.
Attention to detail and a highly organized, process-focused aptitude.
Exemplify Breeze’s safety culture, values, and mission.

Nice To Haves

Previous leadership experience.
Navitaire PSS experience.
Gladly experience.
Current Ground Security Coordinator (GSC) certification.
Experience managing irregular operations (IROPS) or supporting multiple stations.

Responsibilities

Uphold safety programs to ensure a safe workplace for Team Members, Guests, business partners, ground service equipment, and facilities at assigned and supported stations.
Assist the General Manager Airport Operations & Guest Services with holding business partners accountable to DOT, FAA, and Breeze guidelines.
Travel to other stations up to 50% of the time to support operations as needed.
Work flexible hours, including evenings, weekends, and holidays, and be available to handle irregular operations and flight interruptions.
Coach Team Members and business partners in real time and resolve operational issues to protect safety, on-time performance, and the Guest experience.
Prioritize conflicting departmental needs and requests.
Interact with management at all levels, business partners, and business community leaders.
Operate ground equipment, including jetways, in and around aircraft.
Respond to business partner concerns in a timely manner.
Assist with maintaining and troubleshooting company devices as required.
Assist Guest Services Leadership as required.
Ensure Team Members understand and apply Breeze Guest Commitment and Guest Service standards in their daily responsibilities.
Model Breeze Guest Service standards in personal actions and leadership direction.
Coordinate with departments affecting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals.
Conduct station audits and support new station openings and Team Member training as needed.
Lead station recovery during irregular operations, including weather events, delays, cancellations, and diversions.
Obtain and maintain Ground Security Coordinator certification.
Complete projects on time with minimal supervision and work varied hours when necessary to meet deadlines.
Use Microsoft Office for training, quality assurance, and data reporting.