Station Operations and Guest Services Supervisor

Breeze Airways • New Orleans, LA

10d • Onsite

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Station Operations and Guest Services Supervisor oversees and actively participates in all aspects of airport operations including irregular operations, cleaning of aircraft, and meeting arriving flights. They are responsible for Airport training, audits, and continuous improvement. The Supervisor provides leadership and technical support to Airport Team Members and Business Partners. They foster growth and development based on the Breeze values, while providing excellent guest service.

Requirements

• 3+ years of Airline Operational Experience
• 3+ years of Leadership Experience
• Experience with providing or monitoring quality assurance
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines ethic
• Knowledgeable in Airport Operations and Ground Operation
• Outstanding leadership capabilities, with ability to lead, train and motivate
• Able to work flexible hours and be available for emergency response and on short notice
• Must possess and maintain a valid driver's license from the state of your primary residence
• Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Must be legally eligible to work in the USA
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift, carry, push, pull and move items of 70 pounds or more on a regular basis

Nice To Haves

• 4-year degree
• Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Good work ethic
• Ability to work in a fast-paced team environment
• Ability to handle stressful environments
• Proven troubleshooting skills
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

• Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business
• Ability to learn and train our Breeze Team members and business partners in all lines of business
• Ensure all training is consistent with Breeze Airways’ brand, policies, and procedures
• Ensure all training curricula are taught in a standardized and consistent manner
• Identify future and current training needs based on Breeze Airways’ goals
• Continuous improvement of response quality and standardization
• Monitor and evaluate the training program’s effectiveness and recommend changes when needed
• Respond to inquiries in peak periods
• Assist Guest Services senior leadership as needed
• Assist the Station Manager of Station Operations & Guest Services with airport openings and managing business partners
• Ensure adherence to airport and aircraft security regulations and report any anomalies
• Ensure and maintain a safe environment and operation
• Identify and implement operational improvements
• Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and customers — responsible for meeting OSHA and local and state requirements
• Work with Breeze team members and business partners to ensure we are meeting all operational metrics
• Follow up on all station delays and ensure timely reporting
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
• Must be able to obtain and maintain Ground Security Coordinator certification.

Benefits

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level