Guest Services Supervisor

Stonebridge Hospitality Associates•Boulder, CO

22h•Onsite

About The Position

Residence Inn Boulder Canyon Boulevard is looking for a Guest Services Agent who is ready to take the lead, create memorable guest experiences, and help oversee our Front Desk and Evening Bar operations. This role blends hospitality, leadership, guest service, and a little bit of bar management. The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.

Requirements

A passion for hospitality and taking care of people
Strong leadership skills and a positive attitude
Ability to multitask and stay calm under pressure
A team-first mentality and willingness to jump in wherever needed
Strong problem-solving and guest recovery skills
Must have flexibility to work nights and weekends.
Must be able to read and write fluent English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to interpret and perform basic computer and POS system functions.
Knowledge of Outlook, Word and Excel.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Experience in hotel operations, front desk, bartending, or food & beverage preferred

Responsibilities

Welcome guests with genuine hospitality and a friendly smile
Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift
Resolve guest concerns with confidence and creativity
Help create a positive, fun, and team-focused work environment
Support daily hotel operations while ensuring exceptional guest service
Be the go-to person when team members need guidance or assistance
Assist with overseeing the evening bar operation
Support bartender scheduling and shift coverage as needed
Monitor inventory levels and communicate ordering needs
Ensure liquor, beer, wine, and supplies are stocked and organized
Maintain cleanliness, presentation, and brand standards in the bar area
Help promote responsible alcohol service and compliance with all liquor regulations
Assist with training and coaching bartenders to deliver outstanding guest experiences
Work with Guest Services Manager to train and monitor front office staff.
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
Communicates with the Engineering Department regarding any maintenance requests from the guests.
Communicates with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
Knows how and where to post all charges.
Handles checks and credit cards received from the guests for payment of hotel charges.
Knows all room rates.
Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.