Station Operations and Guest Services Supervisor

Breeze Airways™•New Orleans, LA

20h•Onsite

About The Position

The Station Operations and Guest Services Supervisor oversees and actively participates in all aspects of airport operations including irregular operations, cleaning of aircraft, and meeting arriving flights. They are responsible for Airport training, audits, and continuous improvement. The Supervisor provides leadership and technical support to Airport Team Members and Business Partners. They foster growth and development based on the Breeze values, while providing excellent guest service.

Requirements

3+ years of Airline Operational Experience
3+ years of Leadership Experience
Experience with providing or monitoring quality assurance
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines ethic
Knowledgeable in Airport Operations and Ground Operation
Outstanding leadership capabilities, with ability to lead, train and motivate
Able to work flexible hours and be available for emergency response and on short notice
Must possess and maintain a valid driver's license from the state of your primary residence
Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Must be legally eligible to work in the USA
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to lift, carry, push, pull and move items of 70 pounds or more on a regular basis

Nice To Haves

4-year degree
Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Good work ethic
Ability to work in a fast-paced team environment
Ability to handle stressful environments
Proven troubleshooting skills
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business
Ability to learn and train our Breeze Team members and business partners in all lines of business
Ensure all training is consistent with Breeze Airways’ brand, policies, and procedures
Ensure all training curricula are taught in a standardized and consistent manner
Identify future and current training needs based on Breeze Airways’ goals
Continuous improvement of response quality and standardization
Monitor and evaluate the training program’s effectiveness and recommend changes when needed
Respond to inquiries in peak periods
Assist Guest Services senior leadership as needed
Assist the Station Manager of Station Operations & Guest Services with airport openings and managing business partners
Ensure adherence to airport and aircraft security regulations and report any anomalies
Ensure and maintain a safe environment and operation
Identify and implement operational improvements
Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and customers — responsible for meeting OSHA and local and state requirements
Work with Breeze team members and business partners to ensure we are meeting all operational metrics
Follow up on all station delays and ensure timely reporting
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Must be able to obtain and maintain Ground Security Coordinator certification.