Station Manager - Naperville

Opus•Naperville, IL

About The Position

The Station Manager is responsible for the overall direction and coordination of a vehicle emissions testing station in accordance with company objectives, policies, procedures, and applicable laws. The role manages station operations and budgets, promotes exceptional customer service, ensures safety and quality compliance, oversees facility maintenance and financial programs, and leads station employees. The manager may travel to other stations to provide management and staffing support as needed.

Requirements

High school diploma or equivalent combination of education and experience.
2–5 years of supervisory or management experience.
Valid driver’s license and good driving record.
Ability to learn and understand the function of selected emissions control devices.
Ability to work independently.
Good written and verbal communication skills.
Excellent interpersonal, time-management, and teambuilding skills.
Commitment to outstanding customer service and satisfaction.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to stoop, bend, and reach.
Ability to work in extreme weather conditions.

Nice To Haves

Some college education.
Previous vehicle inspection experience.
Supervisory or management experience with full-time and part-time hourly staff.

Responsibilities

Manage and coordinate station operations within budget and in accordance with established policies and procedures, while promoting exceptional customer service.
Document and appropriately resolve customer complaints and damage claims.
Prepare and submit administrative reports in a timely manner.
Ensure the station complies with safety requirements and the company’s Incident and Accident Reporting Procedures.
Coordinate general facility maintenance, including cleaning, snow shoveling, and basic janitorial tasks.
Manage station remitter and voucher programs and ensure funds are accounted for and properly reconciled.
Receive and properly secure remitter certificate inventory.
Process remitter transactions, including debits, credits, voids, and refunds.
Train staff on the station remitter program, remitter application, and payment processing terminal.
Lead and manage staff to meet station manpower needs and support employee morale and productivity.
Schedule, assign, and direct work to meet performance standards and contract requirements.
Select, coach, train, and manage employee performance.
Evaluate employees through constructive feedback, counseling, and appropriate documentation.
Conduct new-hire and annual performance reviews within established timeframes.
Perform waiver inspections on applicable vehicles and grant waivers according to IEPA guidelines.
Maintain compliance with quality assurance standards and associated procedures.
Travel to other stations to provide management and staffing support as needed.