Station Manager

Intelcom•Kelowna, BC

11d•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, operating over 100 sorting stations across three continents. The company's core vision is to provide fast, accurate, and reliable service through advanced technology. The Station Manager role is considered 'At the Heart of the Chain', signifying its critical importance to operations. Intelcom | Dragonfly fosters an inclusive environment where diversity is valued, every role and individual is important, and all voices are heard. The company offers challenging and rewarding career opportunities and is actively seeking dynamic individuals to join their growing team.

Responsibilities

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and operations checks.
Ensure all operations comply with local, state, and federal regulations, as well as company policies.
Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.
Respond to emergencies as required.
Supervise day-to-day operations and provide feedback and ways to improve in OPS.
Implement operational policies and procedures to improve efficiency.
Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.
Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).
Plan and oversee onboarding activities for new employees to ensure a smooth transition.
Monitor and maintain station facilities and equipment to ensure they are in good working condition.
Ensure warehouse cleanliness and organization.
Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.
Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.
Mentor and support the team.
Manage and coordinate station staff and schedules to ensure adequate coverage.
Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.
Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.
Work closely with other departments to ensure smooth operations and address any issues that arise.
Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.
Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.
Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.
Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.
In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.
Maintain accurate logs (delivery, incident, inventory) and daily reports.
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Perform data entry as needed to maintain accurate records.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Cleaning, general housekeeping.
Other duties as assigned.