Station Manager

. Crane Worldwide Logistics . • Charlotte, NC

10d • Onsite

About The Position

The Station Manager provides managers with daily guidance, leadership, and support across station operations, communication, human resources, revenue enhancement, standardized procedures, systems applications, and execution of processes that meet client needs. The role maximizes profitability through client service, prompt communication, and follow-up, and ensures freight is expedited safely and on time.

The Station Manager develops and executes policies, plans, and programs to meet organizational needs and comply with corporate guidelines. The role reviews operational, cost, activity, and forecast data; evaluates station profit-and-loss performance; and sets short-term goals to address budget shortfalls. In collaboration with senior management, the manager advances continuous improvement in service, profit, and growth, using key performance indicators to measure cost optimization.

The position keeps senior management informed about operational and personnel matters, capital expenditures, leases, and other company commitments. It ensures station directives, procedures, and safety programs are communicated and maintained, and oversees staff productivity and professional development, including goals, training, performance reviews, and prompt handling of performance issues. The Station Manager also keeps abreast of technology changes and ensures the station facility is clean, professional, and safe. Other duties may be assigned.

Requirements

• High school diploma or GED required.
• Seven or more years of related experience required.
• Five or more years of demonstrated success leading, supervising, managing, and developing high-performance teams required.
• At least six years of industry experience required.
• Excellent written and verbal communication skills, attention to detail, and prioritization skills.
• Ability to analyze and interpret highly complex regulations and procedures.
• Ability to work in a fast-paced environment and at times under high pressure.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Experience effectively managing people and leading and developing others to achieve company goals and objectives.
• Ability to delegate decision-making authority or task responsibilities to maximize organizational and individual effectiveness.
• Ability to set clear performance expectations and provide appropriate recognition for performance.
• Ability to develop and use collaborative relationships to accomplish work goals.
• Ability to present information effectively and respond to questions from groups of clients and employees.
• Ability to maintain stable performance under pressure or opposition.
• Advanced proficiency in Microsoft Office.
• Punctual attendance and regular on-site presence at the assigned work location.
• Ability to meet the physical demands of talking, hearing, operating computer components, sitting for extended periods, and using close vision and adjusting focus.
• Final candidate must successfully pass an E-Verify check.
• Pre-employment substance abuse testing is required.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide managers with daily guidance, leadership, and support in operations, communication, human resources, revenue enhancement, standardized procedures, systems applications, and processes that meet client needs.
• Maximize profitability through superior client service, effective and prompt communications, and follow-up on pending client matters.
• Ensure freight is expedited safely and in a timely manner.
• Develop and execute policies, plans, and programs to meet anticipated organizational needs and ensure compliance with corporate policies and guidelines.
• Review analyses of activities, costs, operations, and forecast data to assess progress toward business development goals and objectives.
• Review and evaluate station P&L performance and establish short-term goals to address budgetary shortfalls.
• Collaborate with senior management on continuous improvement in service, profit, and growth, using key performance indicators to drive and quantify cost optimization.
• Consult with and apprise senior management of important issues, operational concerns, personnel matters, capital expenditures, leases, and company commitments.
• Communicate directives, rules, and procedures to station personnel and ensure safety methods and programs are implemented and maintained.
• Motivate staff and develop effective working relationships with peers, executives, and clients.
• Oversee staff professional development and productivity, ensuring goals, training, development, and project requirements are met.
• Conduct annual performance reviews for station staff and address employee performance problems promptly and in accordance with company personnel policies.
• Keep abreast of emerging technology changes and innovations.
• Ensure the station facility provides a clean, professional, and safe working environment.
• Perform other duties as assigned.

Benefits

• Quarterly incentive plan.
• 136 hours of paid time off per year (17 days), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED