Statewide Manager - MHW Intake & Outreach

Brightpoint • Chicago, IL

15h • $80,000 - $90,000 • Hybrid

About The Position

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Statewide Manager-MHW Intake & Outreach designs, leads, and drives continuous improvement for Brightpoint’s Mental Health & Wellness (MHW) intake and outreach systems across all of Illinois. Ensures that participants and families experience timely, clear, and consistent access to MHW services, while Brightpoint maximizes service utilization, Medicaid readiness, and program sustainability. Provides statewide leadership over regional intake and outreach staff, standardizes workflows, monitors performance through dashboards and outcomes, and partners closely with clinical, operations, compliance, information systems, financial, and other Brightpoint service leaders to reduce delays, eliminate bottlenecks, and strengthen referral pipelines.

Requirements

• Bachelor’s degree in business administration, public administration, healthcare administration, human services, public health, or a related field required.
• Minimum of 2 years of experience in operations, intake, access management, care coordination, project management, or program administration within human services, healthcare, or a complex service environment required.
• Minimum of 2 years of experience supervising staff in a multi-site, regional, or statewide environment preferred.
• Minimum of 2 years of experience designing, implementing, or managing standardized processes or workflows across teams or locations preferred.
• Minimum of 2 years of experience using data, metrics, or dashboards to monitor performance and drive process improvement preferred.
• Demonstrates proficient knowledge of intake, access, referral, and service entry processes required.
• Demonstrates proficient knowledge of process improvement, workflow design, and operational efficiency required.
• Demonstrates proficient knowledge of program, licensing, and accreditation standards applicable to human services organizations preferred.
• Demonstrates proficient knowledge of mental health service systems preferred.
• Must have access to transit or other reliable transportation to execute the position’s responsibilities.

Nice To Haves

• Master’s degree in business administration, public administration, healthcare administration, human services, public health or a related field preferred.
• Experience working within Medicaid-funded or publicly funded service systems preferred.
• Experience implementing or managing electronic systems, referral platforms, or client data systems preferred.
• Demonstrates proficient knowledge of performance measurement, dashboards, and outcome tracking preferred.
• Ability to communicate in both English and Spanish preferred.

Responsibilities

• Designs, implements, and oversees standardized statewide intake workflows for all Mental Health & Wellness (MHW) programs. Ensures timely, consistent, and customer-service oriented processes from referral through service initiation.
• Oversees intake operations across all of Illinois to reduce access delays and eliminate systemic bottlenecks.
• Supervises, manages workload, and monitors performance of Intake Specialists and other staff as assigned. This includes hiring and training staff, implementing the organization’s personnel policies and practices, approval of timecards, performance appraisals, performance improvement plans, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.
• Establishes and enforces intake timelines, eligibility standards, documentation requirements, and service readiness expectations.
• Coordinates intake processes with clinical leadership to align access with program capacity and service models.
• Partners with revenue cycle, billing, and eligibility teams to support Medicaid readiness, authorizations, and billable service initiation.
• Develops, implements, and monitors statewide outreach and referral strategies aligned with organizational goals.
• Builds and maintains relationships with referral partners including schools, child welfare agencies, healthcare providers, and community organizations.
• Tracks, analyzes, and reports intake and outreach performance metrics including referral volume, conversion rates, intake completion timelines, and service start rates.
• Develops and maintains dashboards and reports to support data-driven decision-making and leadership oversight.
• Identifies trends, risks, and regional variation in access and outreach and implements corrective action plans as needed.
• Ensures accurate, timely, and compliant documentation related to intake, eligibility, outreach activities, and reporting requirements.
• Adheres to program, licensing, and accreditation standards.

Benefits

• Medical/dental/vision insurance
• 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure)
• 11 paid holidays
• supplemental insurance options
• 401(k) with match
• Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.
• Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager