Outreach Specialist (Statewide)

Impact Life•Wilmington, DE

About The Position

Impact Life is seeking a full-time Outreach Specialist to support the Home4Good program, an outreach-focused initiative designed to engage individuals experiencing unsheltered homelessness. This position is part of the Home4Good program and is responsible for consistent, community-based outreach, engagement, and navigation to housing and supportive services. The Outreach Specialist conducts street-based outreach in nontraditional settings and works to ensure coordinated engagement, warm handoffs, and continuity of care. This role emphasizes outreach, trust-building, and service connection and does not provide long-term or clinical case management. This position serves communities across the State of Delaware, with a primary office location based in Wilmington, DE. Regular travel throughout New Castle, Kent, and Sussex Counties is required as part of outreach activities.

Requirements

High School Diploma or GED required
Minimum of one (1) year of experience in outreach, housing services, behavioral health, or a related field preferred
Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred
Applicants must either: Possess an active Certified Peer Recovery Specialist (CPRS) credential, or
Meet eligibility requirements to obtain CPRS certification and successfully complete certification within one (1) year of hire.
Ability to work independently in community-based and nontraditional settings
Strong verbal and written communication skills
Ability to engage individuals who may be hesitant or resistant to services
Strong organizational and time-management skills
Ability to collaborate effectively within a multidisciplinary team
Commitment to harm reduction, recovery-oriented, and person-centered approaches

Nice To Haves

Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred
Minimum of one (1) year of experience in outreach, housing services, behavioral health, or a related field preferred

Responsibilities

Conduct consistent, street-based outreach to individuals experiencing unsheltered homelessness in encampments, public spaces, and other community locations
Build rapport and trust using trauma-informed, recovery-oriented, and person-centered engagement practices
Identify immediate needs related to housing, healthcare, documentation, income, food, and safety
Coordinate closely with the Home4Good Case Manager to support housing navigation and service connection
Provide warm handoffs to internal Impact Life programs and external community partners
Accompany individuals to appointments or service connections when appropriate
Advocate for participants while maintaining professional boundaries
Maintain accurate and timely documentation of outreach contacts, referrals, and outcomes
Participate in team meetings, supervision, and program coordination activities
Travel throughout Delaware, including New Castle, Kent, and Sussex Counties, as part of regular outreach activities