Outreach Specialist (Statewide)

Impact Life • Wilmington, DE

1d

About The Position

Impact Life is seeking a full-time Outreach Specialist to support the Home4Good program, an outreach-focused initiative designed to engage individuals experiencing unsheltered homelessness. This position is part of the Home4Good program and is responsible for consistent, community-based outreach, engagement, and navigation to housing and supportive services. The Outreach Specialist conducts street-based outreach in nontraditional settings and works to ensure coordinated engagement, warm handoffs, and continuity of care. This role emphasizes outreach, trust-building, and service connection and does not provide long-term or clinical case management. This position serves communities across the State of Delaware, with a primary office location based in Wilmington, DE. Regular travel throughout New Castle, Kent, and Sussex Counties is required as part of outreach activities.

Requirements

• High School Diploma or GED required
• Minimum of one (1) year of experience in outreach, housing services, behavioral health, or a related field preferred
• Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred
• Applicants must either: Possess an active Certified Peer Recovery Specialist (CPRS) credential, or Meet eligibility requirements to obtain CPRS certification and successfully complete certification within one (1) year of hire. For more information regarding CPRS certification requirements and the application process, please visit the Delaware Certification Board: Certified Peer Recovery Specialist (CPRS) | Delaware Certification Board
• Ability to work independently in community-based and nontraditional settings
• Strong verbal and written communication skills
• Ability to engage individuals who may be hesitant or resistant to services
• Strong organizational and time-management skills
• Ability to collaborate effectively within a multidisciplinary team
• Commitment to harm reduction, recovery-oriented, and person-centered approaches

Responsibilities

• Conduct consistent, street-based outreach to individuals experiencing unsheltered homelessness in encampments, public spaces, and other community locations
• Build rapport and trust using trauma-informed, recovery-oriented, and person-centered engagement practices
• Identify immediate needs related to housing, healthcare, documentation, income, food, and safety
• Coordinate closely with the Home4Good Case Manager to support housing navigation and service connection
• Provide warm handoffs to internal Impact Life programs and external community partners
• Accompany individuals to appointments or service connections when appropriate
• Advocate for participants while maintaining professional boundaries
• Maintain accurate and timely documentation of outreach contacts, referrals, and outcomes
• Participate in team meetings, supervision, and program coordination activities
• Travel throughout Delaware, including New Castle, Kent, and Sussex Counties, as part of regular outreach activities

Benefits

• Health Care Plan - Medical, Dental & Vision
• Retirement Plan - 401k & ROTH 401k
• Paid Time Off
• 11 Paid Holidays
• Yearly Training & Development
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED