Statewide Family Services Coordinator

International Rescue Committee•San Diego, CA

3d•Hybrid

About The Position

The Family Support Coordinator is a regionally based role responsible for ensuring the effective, equitable, and culturally responsive coordination of family support services across California’s Regional Network Hubs (RNH). Coordinators serve as the primary regional point of contact for Family Support Specialists and local partners, supporting service delivery, referrals, and stabilization efforts for immigrant families. This role bridges statewide strategy and local implementation by translating program directives into regionally tailored approaches. Family Support Coordinators provide hands-on guidance, technical assistance, and oversight to subgrantees to ensure high-quality, compliant, and trauma-informed service delivery aligned with program goals.

Requirements

Bachelor’s degree required in Social Work, Public Administration, Human Services, International Development, or a related field
Minimum 4–6 years of experience in nonprofit program implementation, case management systems, or community-based service delivery
Experience working with immigrant, refugee, and/or vulnerable populations, including application of trauma-informed approaches
Demonstrated experience supporting multi-partner or multi-site programs, preferably across a defined region
Experience providing technical assistance, training, or coaching to staff or partner organizations
Familiarity with referral systems, service coordination, and stabilization services
Experience working with or supporting subgrantees or community-based partners
Experience navigating grant-funded programs, including compliance and reporting expectations
Regional Coordination & Implementation – Ability to operationalize strategy and adapt to local contexts
Trauma-Informed & Culturally Responsive Practice – Deep understanding of working with diverse communities
Technical Assistance & Capacity Building – Ability to coach, guide, and strengthen partner performance
Relationship Management & Collaboration – Strong partnership-building and stakeholder engagement skills
Program Monitoring & Accountability – Ability to track performance, ensure compliance, and support improvements
Communication & Facilitation – Strong interpersonal, written, and verbal communication skills
Problem Solving & Adaptability – Ability to navigate complex challenges and evolving program needs
Organization & Time Management – Ability to manage multiple priorities across a regional portfolio

Nice To Haves

Master’s degree preferred in a relevant field (e.g., Social Work, Public Health, Nonprofit Leadership, or similar)
Equivalent combination of education and relevant experience may be considered

Responsibilities

Serve as the primary regional liaison for Family Support Specialists, subgrantees, and community partners
Coordinate delivery of family support and stabilization services, ensuring timely and equitable access across the region
Support and monitor referral pathways to address client needs, including basic needs, case management, and supportive services
Ensure services are delivered using trauma-informed, culturally and linguistically appropriate practices
Translate statewide directives from the Project Director, Partnership Coordinator, and Oversight & Technical Assistance Coordinator into regionally responsive implementation strategies
Adapt program models to reflect local conditions, partner capacity, and community needs while maintaining fidelity to statewide standards
Support development and rollout of tools, SOPs, and service protocols at the regional level
Ensure consistent implementation of service delivery models and performance expectations
Provide hands-on guidance and technical support to subgrantees and Family Support Specialists
Conduct regular check-ins, site visits, and performance monitoring to ensure quality and compliance
Identify capacity gaps and provide targeted training, coaching, and problem-solving support
Reinforce adherence to program standards, reporting requirements, and compliance expectations
In partnership with MEAL Coordinator and Project Director, monitor regional program performance to ensure alignment with grant requirements, workplans, and reporting timelines
Support subgrantees in maintaining accurate documentation, data quality, and reporting systems
Identify risks or challenges and escalate issues to leadership as needed
Promote continuous improvement through data tracking, feedback loops, and best practice sharing
Build and maintain strong relationships with local service providers, community-based organizations, and stakeholders
Facilitate regional coordination meetings, case conferencing, and collaborative problem-solving
Support alignment between partners to strengthen service networks and referral systems
Represent the program in regional convenings and cross-sector collaborations
Serve as a key communication bridge between statewide leadership and regional partners
Share regional insights, challenges, and successes to inform statewide strategy
Participate in cross-regional coordination efforts to ensure consistency and shared learning across hubs

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles