Family Services Coordinator

American Addiction Centers•Charlotte, NC

2d•Onsite

About The Position

The Family Services Coordinator supports potential donor families in making informed decisions regarding organ, eye and tissue donations, obtains authorization, and completes all required paperwork and charting. The role involves understanding the grief process, providing active-reflective listening, grief support, and follow-up for donor families. This position is an integral part of the LifeShare team, participating in quality assurance and performance improvement projects within the Family Support department and LifeShare. It requires 24-hour on-call responsibility, including weekends and holidays, as determined by the department. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from Advocate Aurora Health and Atrium Health. It provides care across Illinois, the Carolinas, Georgia, and Alabama, serving nearly 6 million patients. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, headquartered in Charlotte, North Carolina. It employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs. The organization is committed to equitable care and provides over $6 billion in annual community benefits. Advocate Health focuses on transforming care, reshaping access, and inspiring professionals.

Requirements

Bachelor's Degree or three years' experience in organ procurement required.
Valid Driver's license required.

Nice To Haves

Experience in social work, grief support, chaplaincy, hospice care preferred.
Experience providing services to the public dealing with trauma or death and dying situations is preferred.

Responsibilities

Supports potential donor families in making informed decisions regarding organ, eye and tissue donations.
Obtains authorization for donation and completes all required paperwork.
Completes charting in patients' EMRs in accordance with LifeShare policies and procedures.
Maintains understanding of the grief process and comfortability in dealing with death.
Provides active-reflective listening, grief support, and follow-up for donor families as appropriate.
Work as an integral part of the LifeShare team.
Participates in quality assurance and performance improvement projects in Family Support department and LifeShare.
Assumes 24-hour on-call responsibility including weekends and holidays as determined by the department.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.