Family Services Coordinator
About The Position
The Family Services Coordinator ensures compliance with hospital policies and HIPAA regulations, serving as a key departmental coordinator to support patient care needs and staffing activities. This role involves critical communication and planning, facilitating timely coordination among clinical leaders, support teams, Administration, and families to promote smooth daily operations. The position assists Family Services Specialists (FSS) with patient coordination, prepares reports for executive groups, and provides recommendations to enhance departmental processes and overall service delivery. This role supports a 24-hour operations team spanning all patient care areas in Houston, Austin, and surrounding communities.
Requirements
- Bachelor's Degree Business in Healthcare Administration, Management, Communication or Healthcare related field required
- 5 years' experience in face-to-face customer or patient support in the healthcare related industry or family services required
Responsibilities
- Coordinates and Triages incoming requests for service
- Supports timely communication across clinical and administrative teams
- Produces Refined and Actionable Reports for Departmental Leaders and Administration
- Oversees Patient Information Databases and Data Integrity
- Provides High‑Contact, Professional Customer Support
- Ensures Compliance with Departmental and Organizational Policies
- Facilitates Process Improvements and Operational Efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
