Statement of Work Specialist

HeadFirst B.V.•Atlanta, GA

1d•$60 - $64,000

About The Position

We are seeking a dedicated and detail-oriented SOW Specialist to join our dynamic team. This role involves managing the Statement of Work (SOW) fulfillment process, supporting hiring managers, and ensuring seamless onboarding and offboarding of SOW consultants. The ideal candidate will possess excellent customer service skills, a strong understanding of the staffing industry, and the ability to thrive in a fast-paced environment. Commitment to our culture, values, and behaviors: Achievement of the position objectives and key responsibilities is attained by: Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward. Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture. Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Requirements

Understanding of the staffing industry, VMS, and the difference between SOW and contingent workforce management.
Exceptional customer service skills.
Excellent written and verbal communication skills.
Proficiency in MS Office Suite, especially Excel; knowledge of Visio is a plus.
Ability to prioritize multiple tasks effectively.
Strong problem-solving skills and the ability to present recommendations to all levels of management.
Ability to build positive team spirit.
3+ years of MSP/VMS experience; procurement experience is highly preferred.
Bachelor's degree or a combination of education and experience.
Confidence
Enthusiasm
Passion for excellence
Professionalism
Detail orientation
Stress tolerance
Discipline to execute according to standards
Intense focus on accountability
Urgency and speed of response

Nice To Haves

knowledge of Visio is a plus

Responsibilities

Maintain SOW fulfillment via phone, email, and VMS online management application.
Assist hiring managers in SOW bidding/RFx, onboarding, and extension management of SOW consultants.
Partner with the Bartech Program Director and interact daily with the client SOW Analyst.
Provide Level One support for hiring managers and suppliers using the VMS tool, focusing on in-person meetings.
Support SOW consultant onboarding, invoicing approval, and offboarding.
Act as a liaison between customers and suppliers to administer the RFP/SOW engagement process.
Track customer progress in fulfilling open SOW requirements, including content development and recommendations for deliverables, SLAs, penalties, and payment characteristics.
Escalate troubled requisitions to the Guidant Global Program Director as needed.
Maintain a professional appearance and presentation, and remain calm under pressure.
Seek to prevent injury to any employee, customer, worker, or contractor.
Actively participating and completing compliance training as required.
Consider the safety implications of decisions.