State Operations Manager, Georgia Based

Belle, LLC•Cumming, GA

1d•Hybrid

About The Position

Belle is redefining primary care for Medicare members by providing in-home preventive foot care through Community Health Workers (CHWs), who are licensed nail technicians. These visits build trust, identify health issues early, connect members to Chronic Care Management, and extend the reach of the clinical team via AI-powered telehealth and care coordination. Belle aims to create a more engaging primary care model focused on meeting seniors where they are, earning their trust, and helping them age in place, bringing joy to healthcare. With an NPS of 98, Belle is looking for a dynamic, hands-on State Operations Manager to lead and grow field operations across Georgia. This role involves developing operational leaders, driving accountability, ensuring member experience, and building the teams and operational discipline for growth. The position is based in Georgia and requires significant travel within the state (50-75%).

Requirements

5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline supervision.
Strong coaching and people-development skills, with experience building and growing a manager bench.
Comfortable working with data to identify trends, diagnose root causes, and drive corrective action.
Excellent cross-functional collaboration skills, with the ability to build trusted partnerships.
A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment.

Responsibilities

Meet or exceed statewide monthly performance and quality benchmarks.
Maintain a strong field presence through monthly Community Health Worker (CHW) ride-alongs, providing real-time coaching, building engagement, and fostering a high-performing culture across the state.
Report performance, risks, and recommendations to the VP of Operations.
Establish clear ownership and accountability across the State Operations Manager, Business Operations Supervisor, CHW Lead, and CHW levels.
Ensure Business Operations Supervisors (BOSs) independently own day-to-day CHW performance and escalations, resolving decisions at the appropriate level.
Develop leadership capabilities and a strong candidate pipeline to support continued growth.
Translate priorities into clear execution plans, resolve market inconsistencies, and drive adoption of new processes and technology.
Serve as the primary Georgia Ops point person for Member Operations, Clinical, Dispatch, HR, Accounting and Engineering, ensuring cross-functional initiatives are implemented effectively.