STATE APPLICATIONS ADMINISTRATOR
About The Position
The State Applications Administrator is responsible for leading enterprise wide business process automation, modernizing customer experience operations, and implementing advanced AI solutions across DFA. The position directs strategy, identifies automation opportunities, and integrates emerging technologies to improve efficiency, reduce manual workloads, and elevate service delivery. It serves as a key architect of DFA's technology future, ensuring alignment between digital innovation and organizational goals. The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Computer System Engineering, or a related field.
- Minimum of 12 years of experience in application administration, information technology support, or a related role.
- Hands-on experience with enterprise applications such as Enterprise Resource Planning, Customer Relationship Management platforms, or database systems.
- Proficiency in managing cloud-based applications and platforms (e.g., AWS, Azure).
- Strong knowledge of system administration tools and technologies, such as monitoring software or automation tools.
- Familiarity with information technology security standards and data management practices.
Nice To Haves
- Relevant certifications, such as Microsoft Certified: Azure Administrator Associate, Information Technology Infrastructure Library Foundation, or other platform-specific certifications, are highly desirable.
- Educational background in project management or related, specializing in process automation and AI.
Responsibilities
- Install, configure, and maintain enterprise software applications.
- Monitor application performance and availability, ensuring optimal functionality.
- Troubleshoot and resolve technical issues related to applications in a timely manner.
- Plan and oversee software updates, patches, and system upgrades.
- Maintain user access controls and application security protocols.
- Collaborate with agencies to ensure applications align with business objectives.
- Create and maintain detailed technical documentation and system logs.
- Provide training and support to end-users, addressing application-related inquiries.
- Coordinate with vendors and information technology teams for application support and integration projects.
- Ensure compliance with organizational policies, industry standards, and data protection regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
