Startup & Warranty Technician

Hoffman & Hoffman Inc•Raleigh, NC

11h•Onsite

About The Position

As an HHY Start-up & Warranty Technician, you will be the most highly trained advanced technical expert on our specific brands of equipment. To our customers, you represent Hoffman Hydronics AND the manufacturer. You will be on site for a few primary reasons: start-up, warranty service, equipment training, and troubleshooting. At start-up, you will be counted upon to ensure the equipment is installed properly per manufacturer’s recommendations and the engineer’s design. When you sign off on a startup, the system should be operating properly and the customer understands how to keep it that way. This first impression is crucial to the perception of our equipment and our company from that day on. During warranty service visits, it will be up to you to assess the issue and its cause, representing the best interests of our manufacturers and our clients. These visits are often in stressful, time-sensitive situations. Not only will you need to rely upon your technical expertise, but you will need to carry a cool, calm, and confident presence along with a determination to resolve the problem in the safest, most effective and appropriate way possible.

Requirements

High school diploma or GED required; technical certification or associate degree in HVAC, mechanical, or related field preferred.
3–5+ years of hands‑on experience with hydronic systems, including boilers, water heaters, pumps, and controls; pump rebuilding and laser alignment experience a plus.
Experience with boiler, water heater, and/or pump startup, service, and repair in commercial/industrial environments.
Working knowledge of basic electricity, control systems, and general mechanical systems.
Ability to read and interpret piping schematics, wiring diagrams, engineering specs, and OEM manuals; comfortable preparing clear technical reports.
Strong troubleshooting, analytical, and problem‑solving skills, especially under time pressure.
Excellent written and verbal communication and customer service skills, with the ability to keep customers calm, informed, and confident—even in stressful situations.
Well‑organized, self‑motivated, and able to work independently while staying aligned with a team.
Proficient with computers and common software (email, Office, reporting tools); able to use a smartphone and basic apps in the field.
Valid driver’s license with a clean driving record and ability to pass background check and drug screening.
Ability to obtain and maintain required product, factory, and safety certifications.

Nice To Haves

technical certification or associate degree in HVAC, mechanical, or related field
pump rebuilding and laser alignment experience

Responsibilities

Perform factory‑authorized startup, owner training, and performance checks on hydronic systems and components, including gas-fired & electric boilers, water heaters, pumps, VFDs, booster systems, and controls.
Verify system performance against design intent; make adjustments to achieve proper operation, safety, and efficiency.
Diagnose and advise on mechanical, electrical, and control‑related issues.
Respond to warranty service calls, including manufacturer defects and issues related to installation or maintenance, with a calm, solution‑oriented demeanor.
Train owner‑operators and maintenance staff on proper system operation, basic maintenance, and steps to take in the event of a malfunction.
Clearly document procedures, test results, system configurations, and recommended follow‑up actions in detailed service/startup reports.
Plan ahead for each job, ensuring you have the right tools, materials, documentation, and information before arriving on site.
Collaborate with contractors, controls, project teams, internal sales/engineering, and manufacturers to resolve installation and performance concerns.
Maintain your service vehicle, tools, and inventory in safe, organized, and reliable condition.
Follow all safety policies, including lockout/tagout, PPE usage, and hazard reporting, and participate in required safety training.
Travel locally to job sites on a regular basis, with overnight travel as project needs or service emergencies require.