Starbucks Manager

AccorHotel•Honolulu, HI

20h•$72,580 - $80,650•Onsite

About The Position

The Starbucks Manager contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. This position is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The Starbucks Manager is responsible for modeling and acting in accordance with Starbucks guiding principles.

Requirements

Minimum three (3) years of progressively responsible retail experience
One (1) year of supervisory experience
One (1) year of customer service experience in a retail or restaurant environment
Experience in analyzing financial reports
High School Diploma or equivalent
Proficient in Microsoft Office Products (i.e. Word, Excel, Outlook & PowerPoint)
Strong organizational skills with ability to set priorites, manage multiple simultaneous projects and meet deadlines
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Critical thinking and problem solving skills
High attention to detal
Exceptional customer service skills
Strong leadership skills, with the ability to coach and mentor others

Nice To Haves

Experience in a Union setting

Responsibilities

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store tea.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Providing partners with coaching, feedback, and developmental opportunities and building effective teams.