Starbucks Manager

Ingles Markets, Inc.•Mills River, NC

1d•Onsite

About The Position

Ingles Markets, established in 1963, is a regional grocery store chain with nearly 200 retail locations across six southeastern states, a large distribution center, two truck fleets, and a milk processing plant. The company emphasizes teamwork, customer service, and internal growth opportunities. The Starbucks Manager is responsible for the day-to-day operations and overall profitability of the Starbucks Kiosk. This role involves ensuring kiosk operations and baristas comply with Ingles and Starbucks policies, training and coaching baristas, managing schedules, orders, inventory, and reports, implementing new Starbucks promotions, and maintaining a safe and clean environment for customers and associates.

Requirements

Exceptional customer service skills.
Previous retail supervisory experience is preferred.
Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
Must be able to read and do simple math problems.
Wants to be part of a team in a fast-paced environment
18 years of age or older

Responsibilities

Greet customers promptly and provide helpful, accurate information on products and promotions.
Ensure kiosk operations and baristas comply with Ingles and Starbucks policies.
Train and coach baristas, including AST-certified associates, to deliver consistently high-quality beverages.
Prepare weekly schedules, orders, and reports; maintain accurate inventory and billing records.
Implement new Starbucks promotions and procedures, monitor compliance with beverage standards.
Respond to voicemails, emails, recalls, and stop-sell notices promptly.
Delegate tasks effectively and oversee monthly inventory and department organization.
Operate the cash register and answer phones as needed, following company guidelines.
Maintain certifications and communicate opportunities, concerns, and achievements to management.
Handle damaged products per policy and ensure a safe, clean environment for customers and associates.
Adhere to scheduled hours, store rules, and all health and safety regulations.
Perform additional duties as assigned.