Starbucks Manager

Albertsons•Olympia, WA

About The Position

The Starbucks Manager provides direct leadership to coffee bar crew members, overseeing staffing, scheduling, performance, training, development, recognition, and resolution of complaints and problems. The manager hires, trains, evaluates, coaches, and communicates with crew members, including preparing them for future promotional opportunities through cross-training and management development. The role also participates in coffee and specialty drink production, prepares beverages according to standard recipes or customer customizations, and builds product knowledge to answer guest questions. The manager oversees merchandise rotation, display maintenance, freshness, damaged or spoiled merchandise records, and communication of specials, coupons, and promotions. The position works in a team-oriented environment and may require weekend, holiday, and shift work because the store is open seven days a week. The work takes place primarily in a kitchen environment, with exposure to machine noise, wet or icy areas, hot ovens, freezers, and refrigerated areas. Employees in this position are required to join a labor union. The salary range is $22.00 to $27.00 per hour; starting pay may vary based on location, experience, and qualifications, with potential flexibility for exceptional candidates. Associates may also be eligible for a quarterly bonus.

Requirements

Must be at least 18 years of age due to equipment use and work environment.
Must maintain a current State Food Handler’s Permit.
Ability to follow instructions and procedures for proper handling of an espresso machine, hand tools, and other machinery.
Strong work ethic, ability to follow instructions and procedures, and effective time-management skills.
Math skills, including adding, subtracting, multiplying, dividing, following recipes, completing sales transactions, and calculating discounts.
Ability to use Microsoft Office suite.
Excellent communication skills and ability to interact professionally and courteously with guests, crew members, store management, corporate sales managers, and leadership, including answering telephone calls and using the in-store intercom system.
Ability to work with cleaning chemicals and detergents without an allergic reaction.
Ability to work around food ingredients, produce, and spices without an allergic reaction.
Ability to perform lifting, standing and walking, bending, twisting, reaching, fingering, pushing and pulling, and sitting.
Ability to work weekends, holidays, and shifts as business needs require.

Responsibilities

Plan and assign work for coffee bar crew members, conduct performance evaluations and coaching sessions, administer discipline when needed, provide training and development, recognize crew members, and address complaints and problems.
Hire, train, evaluate, and communicate with coffee bar crew members, including counseling and administering discipline when needed.
Coach and cross-train crew members to support their management development and preparation for future promotional opportunities.
Write daily plans and weekly work schedules that anticipate business needs.
Participate in coffee and specialty drink production, preparing beverages to standard recipes or customizing them to customer requests.
Develop product knowledge and expertise to answer guest questions and provide informative merchandise information.
Rotate merchandise and maintain displays to ensure products meet the freshness guarantee.
Maintain accurate records of damaged or spoiled merchandise in accordance with company policies and procedures.
Stay updated on weekly specials, coupons, and other company promotions to help delight guests.
Work in and cultivate a team-oriented work environment.
Learn basic knowledge of department products, including tasting and evaluating coffee bar products.