Starbucks Lead Barista

HC Assetco LLC•Santa Barbara, CA

11d•Onsite

About The Position

Hotel Californian is seeking a Starbucks Lead Barista to provide exemplary customer service at its on-property Starbucks. The role involves taking guest orders, preparing coffee requests, training, serving food over the counter, processing payments, and collaborating with team members to maintain clean Starbucks and dining areas. The Lead Barista helps create the Starbucks Experience by delivering prompt service and quality beverages and products while maintaining a clean, comfortable store environment. The role also models Starbucks guiding principles.

Requirements

1–2 previous experience; the description does not specify the type of experience.
High school education or equivalent preferred; the qualification section also states a minimum of high school or GED.
Knowledge of Starbucks, its services, and facilities.
Basic computational ability.
Basic computer skills.
Ability to learn quickly.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others.

Nice To Haves

3 years of retail/customer service management experience.
Strong organizational, interpersonal, and problem-solving skills.
Entrepreneurial mentality with experience in a sales-focused environment.

Responsibilities

Greet guests and make them feel welcome.
Take customer orders at the counter.
Manage the register, including credit card and cash operations.
Balance the register at the end of a shift or working period.
Follow health and safety regulations.
Attend team briefings when relevant.
Maintain a friendly, cheerful, and courteous demeanor.
Respond to guest inquiries with accurate information and a positive attitude to support guest satisfaction.
Promote hotel amenities and services using personal knowledge and effective selling techniques.
Welcome guests and resolve questions, issues, and complaints, with supervisor assistance as needed.
Prepare coffee requests and serve food over the counter.
Train others.
Collaborate with team members to maintain clean Starbucks and dining areas.
Provide prompt service and quality beverages and products while maintaining a clean and comfortable store environment.