STARBUCKS/DEPT LEADER

The Kroger Co.•Boulder, CO

About The Position

The Starbucks/Department Leader directs and supervises the functions and activities of the coffee kiosk, supporting the Deli Manager with day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader embraces the Customer 1st strategy and promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also supports associate development, scheduling, promotional activity, inventory management, pricing, and food safety. The leader helps ensure customers feel welcome and appreciated, provides product information and samples, and prepares beverages consistently to company standards. They must work cooperatively in a fast-paced and sometimes stressful environment, handle conflict constructively, and provide assistance through direct interaction with minors, people with special needs, and older adults.

Requirements

High school education or equivalent.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Management experience preferred.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Assist in establishing department performance goals and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout operating hours.
Assist with training and developing associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Offer product samples and provide demonstrations using brewing equipment.
Provide quality beverages consistently and prepare drinks according to company standards.
Maintain a positive attitude.
Assist in developing and implementing a department business plan and sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the kiosk.
Assist with implementing the department’s period promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Assist in planning, organizing, and supervising inventory.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.